Rallye BMW Service & Parts Reviews Summary

Customer Service

Pros:

• "The service at Rallye BMW has always been professional."
• "They kept me informed of what was going on every step of the way."
• "Thank you Anthony P. for always going above and beyond."
• "Our service provider Frank is always reliable, professional and works the extra mile to make sure everything goes right."
• "Quick, courteous and efficient Service Dept. The staff is very helpful, knowledgeable and friendly!"
• "As always, my experience with the service department was pleasant."
• "The Service Manager and the entire team was friendly and professional."

Cons:

• "The service manager never informed me they damaged the rear deck lid."
• "Ignored me when I called the service center."
• "The advisor did not respond to text messages."
• "I do not receive call backs when I ask for a service advisor or service manager."
• "I believe I was over charged for repairs I did not ask for."
• "It took them exactly one month to fix my car with no loaner in return."
• "They are super nice and sweet and amazing at wasting your time by not fixing the problem."

Communication

Pros:

• "Carol was a fantastic service representative, very communicative and friendly."
• "Especially my service advisor, Anthony Persaud. He's always willing to help and assist in any way possible. A very genuine and honest person."
• "Chris W. was super helpful and communicative when any changes were made or adjusted."
• "They keep you updated with status about your repair."
• "Communication was good."
• "He was quick to communicate throughout the entire process and was super helpful."
• "Anthony Persaud from the service department has always been exceptional, he is always on top of any issues."

Cons:

• "If you go to this dealership to do service Do not looking for Christopher Williams, this guy won’t do any update to you."
• "I believe I got the nail there but can’t prove that. I took care of it elsewhere."
• "They are doing excellent job fixing the car. But they really need to improve on communication with the customer."
• "Plus the communication from the advisor could be better, I had to call to check in about my vehicle."
• "I tried to speak to a manager about this but he has not bothered to return my call."
• "They Never called me back."
• "I asked for salesman to call me and never did."

Quality of Service

Pros:

• "I cannot recommend BMW's service team highly enough."
• "Brought my car in to fix a leaking coolant tank... had the car fixed and ready to go within 24 hours."
• "Rallye BMW service department has the proper attire (includes highly experienced mechanics and updated technical tools) to fulfill your car needs."
• "Absolutely wonderful service in Parts."
• "Fair pricing on parts."
• "The car was also cleaned inside and out and looked brand new when it was returned to me."
• "The requested service was correctly diagnosed and work performed promptly and at competitive pricing."

Cons:

• "Went in for basic coil change. Service department broke a plastic piece by the headlight and neglected to tell me."
• "I believe I got the nail there but can’t prove that. I took care of it elsewhere."
• "Never again. Rallye BMW Service have lost my business."
• "It's totally insulting customer, service department Mr Shane estimate my BMW X5 2011, on first day he told me that on the market book value between $4000to $6000, and the day after he said only $1000."
• "I spent over 5,000 dollars in repairs and my car still WILL NOT work!!!"
• "Beyond disappointed in this place and their service."
• "My service is extremely horrible, oh my God my car was being fix over 4 months and they refused to fix the issue on my car."