Walmart Supercenter Reviews Summary

Customer Service

Pros:

• "Both the Supervisor and On-line customer service were excellent...I had a problem with a 3rd party return that eventually was credited to my account and I was able to keep the Slicer that I was attending to return!"
• "The cashier was also patient with me while I worked the payment screen."
• "The two gentlemen who were stocking shelves by the cat food aisle were incredibly helpful and considerate to me."
• "The cashier and other employees were friendly and helpful."
• "Helpful staff."
• "Just bought a Samsung TV from this location. The rep Isaiah went above and beyond with his service!"
• "The attendants are pleasant and professional and can direct me to the right aisle for a certain product."

Cons:

• "Employees glommed together doing ‘nothing’ while the line is literally 20+ deep."
• "Never enough registers open. Staff bolt when they make eye contact."
• "This business should really revamp its customer service and product accuracy."
• "The lines were very, very long, and they only had a few cashiers."
• "Customer Service was no help. Ultimately I lost $168."
• "I was in there today with a new employee who was not properly trained and her I guess so called manager was disrespecting her in front of customers."
• "Employees were very unprofessional in the pick up Department."

Store Cleanliness and Organization

Pros:

• "Nice atmosphere, better variety of items, reasonable prices, very helpful polite employees."
• "This is my second trip to this Walmart. It's clean, well stocked, and very reasonable prices."
• "Pretty decent Walmart, always have good low prices, and I can usually find everything that I need."
• "Big Walmart has very, very nice selections at very reasonable prices."
• "It's a good place to shop. Just not as neat compare to other company, IE Target in Springfield."
• "One of the largest American clean and neat Walmart. Staff there are very experienced, professional and extremely helpful when I needed help in locating items."
• "Nice clean store most of the employees are helpful and I found it to be well organized."

Cons:

• "Usually a well-kept store but today (Saturday) in the middle of the afternoon several of the aisles were difficult to pass through because of trolleys of items waiting to be shelved."
• "Piles of merchandise on the ground. Shelves in total dissary."
• "Dirty floors, inventory all over the place, shelves barren."
• "This store is poorly organized. Overstock of new merchandise stands tall and blocks the aisles."
• "Shelves are half empty or in disarray."
• "The store is disjointed and unorganized. Nothing is where it's supposed to be."
• "Store is a MESS."

Pricing and Stock

Pros:

• "Great deals on electronics! Great deals on toys! Great deal on home & bathroom & kitchen products!"
• "Prices are good but the place is a bit disorganized."
• "Prices were very reasonable and beat prices at other stores where the same items were sold for a higher price."
• "This has been my go to store now for groceries. Very reasonable prices and always fully stocked."
• "I Love this Super store, I purchased 2 nice size Rib eye steaks for $23 & Patti Labelle's peach cobbler."
• "Did you know you can get wagyu steak at Walmart?"
• "I love WALMART, they have everything and GREAT PRICES!"

Cons:

• "The grocery section is smaller and is missing a lot of items other stores carry."
• "They locked the doors 15 minutes before the store supposed to close."
• "The stores are also difficult to enjoy. I wish it was better designed and managed."
• "No one cares at this place! Employees are always on their phone calls or on headphones."
• "Store is often out of stock on too many items."
• "They need to restock more better. Inventory is always low or out of stock."
• "Shelves are always empty, half of the things I use to buy which they always carried are no longer available."