Kohl's Reviews Summary

Customer Service

Pros:

• "Tracey in the shoe department at the North Clinton location in Fort Wayne was awesome. She helped me find shoes for my grandmother; trust me, that was no easy task."
• "Sonal was our check out gal and was very helpful cause we were not able to go to Kohls and use our kohls cash in the time frame that was on the paper ... she smiles and very nice to talk too ...seems like I've known her forever."
• "The cashier when I purchased dresses, yesterday, was lovely. She answered my questions. And made the shopping trip very pleasant."
• "Her customer service was spectacular. I pointed out a few necklaces that I wanted and before we continued she was nice enough to help me download the app and on top of the sale we used two more coupons."
• "Employees were friendly and helpful."
• "No matter if I'm shopping making a return for Amazon or just checking out the sales everyone is so very nice and knowledgeable."
• "The cashier was so super sweet helped out so much, and I would go back to shop, and hope I get her again cause you don't get that kind of customer service hardly anywhere anymore."

Cons:

• "I use the phrase 'customer service' very loosely as there was none! The store isn't unusually busy but there's no associate available to help."
• "It was awesome shopping until we got to the front and the guy working there (he was older with gray hair) was just very rude!!"
• "I've been amazed each time at the poor customer service and attitude of their employees."
• "Some of the most lacking associate's I have witnessed in my life."
• "Some really self righteous blonde woman who had a walkie talkie and an atrocious attitude was hovering around me and my friend as we casually browsed through the jewelry display area."
• "The lady doing my return today (dresses didn't fit well) was not pleasant at all. She was rude during my entire transaction, which took 3 minutes."
• "The disrespectful manager or supervisor whichever she is her name is Lisa, very unprofessional. Disrespectful staff & Management, I would not recommend working here."

Store Layout and Cleanliness

Pros:

• "The store was clean, organized and dressing rooms where clean and clothes placed back on hangers to their proper sections."
• "Very large section of bras and panties with an exceptional dressing room as well."
• "Kohl's in Northcrest Shopping Center is a great place to shop... VERY clean and WELL managed."
• "The store is always clean and laid out well."
• "Much larger than than any of the others I've been too. It has an upstairs and a downstairs with an escalator to transport you to either one."
• "This Kohls is a big store... There's more room for merch and display."
• "Northcrest location was very helpful."

Cons:

• "The store clearly has signs up that say they require them; they have a station right inside the door offering masks; but it doesn't seem that they are enforcing it in any way."
• "They had the jeans I wanted but disappointed to see they had closed the cash registers by the side door....also need to get used to the rearrangement of the store."
• "Kinda messy, but expected from a Kohls store."
• "The store itself is in disarray. It is a mess and the shoe department looked like a tornado came through."
• "Everything is crammed into a small space and very disorganized."
• "Got 3 stars because place was so messy and disorganized."
• "I saw roaches going into the dressing rooms."

Pricing and Sales

Pros:

• "The prices are so ridiculous things basically have to be on sale to be worth buying."
• "Yes, sometimes the sales are really great."
• "Selection is great, price above average unless you use their card, Kohls cash or other discounts that brings the price down to 'reasonable' and occasionally a great buy."
• "You know if you spend so much there they end up like giving you an amount to spend for free there."
• "I am never disappointed when shopping here. Especially when they send great coupons!"
• "Always nice to have 30% off, but the place is a mess. Escalator being worked on at 6pm isn't ideal and the elevator was extremely slow."
• "Went there to return an Amazon package. Quick and no hassle. They gave us a 25% off coupon to use on our next purchase for using them for Amazon returns."

Cons:

• "I don't care what's on sale the prices are too much. Im not paying 50 plus dollars for a shirt."
• "Checkout line was a nightmare mostly because of: lack of cashiers, poorly trained cashiers, the hoops they had to go through to put in every discount."
• "The only problem I have is it seems they over price somethings just to have 'sales.'"
• "They send out the % off coupon then you go to use it, it isn't good on anything."
• "I was in the store and asked the cashier at the checkout if there were any coupons out for the day and she told me no."
• "Kohl's has a really nice inventory, they just over price everything in the store and then offer you 'special' deals."
• "Poor costumer service. Item that was on clarence was so painful for the cashier and the manager to honor the price labeled."

Online Shopping and In-Store Pickup

Pros:

• "This is a really good place for your Amazon returns."
• "I love how easy it is to order online and pick up in store too."
• "I don't get out so much anymore. I prefer online shopping."
• "It's great for Christmas shopping bc it's home furnishings, clothes, knick knacks, novelty gifts, etc."
• "I like the Northcrest location best. There are multiple places to check out."
• "I've also had numerous other problems with ordering things online."
• "I had a large package to do an Amazon Return today Aug 2 about noon. I use a mobility cart. Lisa your door greeting person at this time and date: went to the storage area got a cart, went to my car got the package and took it to Amazon Returns."

Cons:

• "They once cancelled an item I had ordered to pick up in the store because it was out of stock."
• "Went to pick up my online order... When they looked up my order number it said it was canceled."
• "I did an online 'ship to store' order. Most stores have your order ready for pickup by the next day. Not the case at Kohls. It was more like 4 days."
• "I've also had numerous other problems with ordering things online."
• "Even with a receipt I couldn't exchange or order shoes a different size."
• "The line was so long it would have taken an hour to get checked out."
• "I didn't even want or need it anymore because I had gotten something else because I didn't know getting it was an option!"