"I find the care I received at Macungie Animal Hospital to be excellent."
"They could tell that this cat means the world to me and were just so wonderful with him and me and my wife."
"The nursing team is also incredibly passionate and highly skilled."
"Everyone at Macungie Animal Hospital is warm, friendly, professional, and, above all, caring."
"They provide a really wide range of services, and are very knowledgeable."
"Doctors and nurses here were super nice and caring. Truly cared about my dog."
"They are compassionate, caring, and offer a wide variety of options to make your fur baby (and parents) feel welcomed."
Cons:
"They were treating my puppy for worms for 3 weeks, even though they didn't test his stool sample because 'They didn't get around to it or something got missed'."
"This was a bad business decision on their part but the one who suffered the most is the dog."
"We miss our two favourite Doctors that left months ago, I wonder why! So much for practicing your craft with compassion."
"Don't go here they referred us to a hospital an hour away for emergency surgery for our beloved dog, saying it would cost 2000 dollars we drove all the way there for the surgery to be 8000-10000 dollars."
"When I asked if they could see her the next day, it was no as well they were booked till noon when they finished."
"They are now under new ownership and the prices have increased. It’s not the fabulous place it once was."
"They don't believe me and say 'our next available appt is in 2 weeks' Unbelievable, these people are brushing off my dogs problem like it's not a problem."
Staff and Service
Pros:
"Found a great holistic vet who's there once a week, she's exceptional, always returns calls and or emails."
"Very happy with Tucker’s visit to see Dr Emily Fillman yesterday, May 2nd."
"Everyone is so very caring. I feel confident taking my pets here."
"The staff are all kind and caring, and never made me feel bad about the care my cats need or the need to budget."
"Dr. Boyer spends time with me and Dash my tortoise and answers my questions, gives great advice on how to try different things, and good suggestions for his care."
"The team of techs, the front desk, and the doctors all make sure we feel good about our visit."
"She is incredibly professional, honest, and genuinely cares."
Cons:
"Great initial feline exam till we got the estimate for a 'dental.' $1700+ was the low end."
"Their prices are exorbitant. I was frustrated when I left with a bill over $250 for a forced wellness, 2 shots, and a fecal sample for heart/tick on my 6 year old collie."
"Prices wise, I think are on the high side."
"I cannot believe Macungie Animal Hospital and how they treated us. I'm unbelievably disappointed and disgusted....."
"Very rude person in charge of records on dogs."
"We were told, basically, turn around they will not see us because we were late. No compassion or understanding, cold response."
"There’s still awesome staff and a few great vets but also one vet I would never ever recommend after a negative experience with her."
Facility and Accessibility
Pros:
"They are right next to a park. It's a very peaceful setting."
"All details of the office visit were explained before the appointment and during the visit since things were done differently because of COVID19."
"My favorite thing about the office is that I’m able to access my dogs profile & confirm appointment through an app."
"Nice staff, clean facility, large waiting room."
"The actual facility was clean and welcoming, the ladies out front and the tech were friendly, and my vet seemed very knowledgeable."
"The hospital is always clean, the employees at the front desk are always super sweet, and the technicians and Dr. Keehner are amazing!"
"Place is clean and staff Is polite and prompt with updates pertaining to health and future visits."