Domino's Pizza Reviews Summary

Service and Delivery

Pros:

• "the value of the service all depends on the time you order, I ordered around 3pm & I was on hold for about 2 minutes, & it took less than half an hour for my pizza to arrive."
• "Dominos pizza the best in town. Very happy and satisfied with the food."
• "they made great food, and even though it was at a busy time they made sure to send it to me speedily and with a smile."
• "What makes me give this pizzeria 5 stars? Their customer service."
• "Today 1/29/2022 only 4 people was working... but at least they were doing the best they can. Helping and offering solutions!"
• "I honestly never had a problem with this place unlike the other people who reviewed it. I always order online though."
• "In person orders are ok had a few hiccups with them when ordering... The staff was eager to rectify the issue both times."

Cons:

• "Horrible service overall, they never made our delivery and when you call to ask about your order they leave you on hold for a long time."
• "Worst Domino's I've ever ordered from."
• "The drivers are rude, and the 'manager' as well."
• "The customer service is completely terrible and rude."
• "Ordered 2 medium pizzas and wings for delivery and never received a call from them and the driver did not ring or knock the door."
• "The delivery driver called me while he was outside our hotel and wanted me to meet him outside."
• "Worst customer service ever, do yourself a favor and avoid ordering from this place."

Food Quality

Pros:

• "The food was fine."
• "Best pizza in my opinion. Thin crust pizza is amazing."
• "Their pizza is amazing. Not under cooked, everything melts amazingly, and they take direction well."
• "The food was good because they put that dominos spice into it."
• "The pizza there is soooo good."

Cons:

• "I ordered pizza not too long ago, just for it to be UNDERCOOKED!!"
• "The worst place ever, Their employees are rude and very nasty and dirty I found a hair in my pizza."
• "The food that we waited over 2 hours for, after being given a 60 minute ETA, was completely inedible."
• "It was ice cold and had bits of meat on it, which upsets me because I'm vegetarian."
• "The BBQ Bacon boneless wings I ordered were burnt into one solid mass and looked like they were an order left over and forgotten about from last Friday."
• "The worst pizza I ever had tonight waited an hour more it taste and looked like sat there all day not fresh at all I will never order dominos from Elizabeth ever."
• "Ever wonder how a pizza can look over cooked and undercooked at the same time, order through this franchise and find out."

Order Accuracy and Management

Pros:

• "They try their hardest to fix a problem the best way they can, one time they offered me a soda for messing up my order."
• "Dominos pizza the best in town. Always beats the price to other stores."
• "They need to train their staff on Customer Service procedures."

Cons:

• "I order three simple easy food items and it takes them about 2 hours to make and deliver on a Tuesday night."
• "Worst ever I called they told me hour for delivery when there 1.6 miles away."
• "Ordered stuffed cheesy bread and received stuffed cheeses bread with BACON AND JALANPENO."
• "Ordered at 10:30pm it’s 12:15am and I haven’t received my order."
• "On top of them taking 70 minutes to deliver my pizza they got the wrong one and apparently switched the orders."
• "Never got my order, waited more than 1 hour after the app told me it was out for delivery."
• "Worst experience ever .. waited 2 hours and they said they came to deliver and my number was wrongly noted on the order."