Mercedes-Benz of North Haven Reviews Summary

Customer Service

Pros:

• "I am extremely satisfied with my service here at Mercedes-Benz of North Haven, not only was the service fast and reliable on my vehicle but the customer service goes above and beyond what you would expect."
• "The staff were friendly, professional, and accommodating."
• "Mercedes Benz of North Haven is a shining example of what it means to care for your customer."
• "Everyone was pleasant and helpful throughout the entire wait."
• "Staff was very friendly and helpful even though the dealership was so busy, they still found the time to help me and answered all of my questions."
• "Everyone is just consistently super nice and goes out of their way for great customer service."
• "The team at Mercedes-Benz has always been super friendly and helpful."

Cons:

• "I will be reaching out to Mercedes to file a formal complaint."
• "They wouldn’t know how to treat a customer if their life depending on it."
• "They’re not ready to change especially that front desk girl."
• "They won’t even return phone calls!"
• "Needless to say, I would never buy a vehicle from this dealership again."
• "If I could rate 0 stars I would! This dealership sold me two cars... the car is making abrupt noises."
• "If I could give this dealership a negative rating I would from the used car manager all the way through to service."

Vehicle Service Quality

Pros:

• "Extremely happy with the service, I messed up my date of service, since I was already there, I asked if they could take me in, they did it for me although they were very busy on the day I was there."
• "Car was certified and in great condition."
• "The service was professional and up to Mercedes standards."
• "Excellent service. They fixed the issue I was having and gave me the convenience of a loaner car for the day."
• "Great customer service. Helped solve a freak problem in my s430 within 24 hours."
• "MBNH performed warranty repair service on our E350. The service was performed timely and satisfactorily."
• "They delivered on their promise to have my car for only a few weeks or so while they presented my case to Mercedes and replaced a part under warranty."

Cons:

• "This is the second time I have had my car serviced here. They are very communicative about the repairs needed and the expected time to complete the service but both times my car was dirty when I picked it up."
• "Car was recalled due to subframe issues, they had the vehicle for nearly two weeks, I received no communication unless I reached out and the updates were always that they did not know when it would be ready."
• "After bringing to a mechanic to replace a leaking brake line we discovered the subframe has rotted out and the car can not be driven."
• "The last two times I have had my car serviced they left the outside a mess."
• "The car's interior was dirty upon delivery."
• "Replacing just a common tire is even a problem and they never have a loaner for important services."
• "I brought my 2015 SL400 in for routine service on 9/10/20. When I picked it up on 9/11, there was a dent and a scratch on the passenger side, with touch-up paint applied."

Sales Experience

Pros:

• "They had all the vehicles I wanted to test drive and when I decided on a GLC, Marc Peterson took care of all our needs."
• "Great experience! The salesman Marc P was extremely nice to work with and very informative about the details and features of the car."
• "Not only did PJ get us a great deal on a GLE350 we took it home the same day."
• "My purchase from Mercedes-Benz of North Haven was one of the best and smoothest car buying experiences I have ever had."
• "Just bought a car and the experience was way beyond of my expectations."
• "I purchased a certified preowned E350 from Izzy. I can honestly say that it was the easiest car buying experience I’ve ever had at any dealership."
• "I had a fantastic experience purchasing a vehicle with PJ Zamani."