Sweet Chick Reviews Summary

Food Quality

Pros:

• "Food is ALWAYS on point."
• "The dry rub wings were so delicious!"
• "The chicken was crispy yet gooey with the salted caramel sauce."
• "The food was amazing and fresh. Quite possibly the greatest chicken I ever had."
• "The waffles were fresh the chicken tenders were tasty the mac and cheese was delicious."
• "The shrimp and grits was amazing here."
• "The food was fresh, hot and absolutely delicious."

Cons:

• "Sorry I wasn’t impressed! I sent my 1st order back that was barely lukewarm because I like my chicken hot and fresh."
• "Don’t really care too much for the mac and cheese. Froze good. Potato salad soso."
• "The mac and cheese was dry and tasteless."
• "Not only was everything cold, but the chicken tenders were so small that there was no way he was even remotely full from them."
• "The Nashville hot fish sandwich had zero seasoning."
• "The food which was overpriced and just nasty."
• "The chicken was so dry like it had been there for a week. No flavor."

Service

Pros:

• "Friendly and great service, food came out in a timely fashion."
• "Great staff, there's a young man there behind the bar that's just excellent. His customer service is top notch."
• "The staff were really nice (They decided to hold my glasses for me when I forgot it in the bathroom)"
• "Service was very friendly as well, the guy checking on me was happy to tell me a bit about the chain."
• "Staff is super helpful and friendly."
• "The staff was pleasant, and the service was great."
• "Service was pleasant and the food was great."

Cons:

• "Overpriced and terrible service, we saw three tables leave without ordering while we were waiting for our ridiculously expensive breakfast sandwiches."
• "The servers are abrupt and don't check on you at all."
• "Shakey customer service....they do whatever they can to avoid contact with customers....your on your own folks."
• "I tried calling the restaurant a couple of times but there was no way to speak to a human."
• "The staff even looks annoyed when you have a question."
• "When I told the woman behind the counter that I would be outside, she reprimanded me for using the QR code."
• "Stay away from this place, it’s nothing like it used to be. Overpriced and terrible service."

Ambience

Pros:

• "The vibe was great. Temperature is perfect."
• "The ambience there was just chill."
• "Just an excellent atmosphere, busy with lively people from old to young."
• "It has nice ambiance and it's right by subway stop."
• "You can be seated anywhere in this restaurant and still feel like you are outside, with it's very modern open concept style."
• "Cool vibe. The restaurant is nice."
• "The atmosphere and ambience was super comforting."

Cons:

• "Music is a little loud too."
• "It gets loud because of the cramped space."
• "Unfortunately, the woman at the bar was ignoring me the majority of the time."
• "Inside the music was so loud you would have to scream at each other to have a conversation."
• "However, the music is a tiny bit loud which makes it difficult to communicate."
• "The biggest problem is the music is way, way too loud."
• "Only feedback I have is that the music was a little too loud."

Value

Pros:

• "The prices are reasonable considering how nice the place is on the inside in addition to the food and service you receive."
• "If we are talking price vs quality, I believe the pricing is right."
• "Great prices and service."
• "The food was great."
• "The food was super good."
• "The food was very good!"
• "Their cocktail drinks are only $13 and really light and refreshing."

Cons:

• "Drinks are super expensive starting at $6 each."
• "Drinks are a bit too pricey though."
• "And a $1.09 for a cup of ranch when you're getting spicy tenders seems a bit.. excessive in my opinion."
• "Food is a little over-priced (especially for the somewhat small portion received)."
• "The prices are a bit high and it’s regularly very busy with long wait times."
• "Tip on the mobile payment defaults to 20%. I don't think that's necessary for a place that doesn't have full service."
• "It’s a rip off. Overpriced and overrated."

Ordering Process

Pros:

• "The food and drinks came quickly."
• "Loved the system of ordering your food at the table and they bring it to you."
• "SERVICE WAS QUICK AND STAFF WAS PLEASANT."
• "Delicious food was served very quickly after ordering via QR code."
• "We were sat quickly, music was 🔥, ordering was simple, and the food was unbeatable."
• "The food came out in good timing with beautiful presentation garnishments."
• "Food comes out quickly even when the restaurant is packed."

Cons:

• "I ordered me and my daughters food and when the food came my daughter food didn’t ever arrive."
• "We waited about an hour on a Sunday afternoon."
• "Worst delivery experience ever. Sweet Chick staff refused to make our Seamless order because their internet was out."
• "The system did not understand the order and messed it up, delaying the order."
• "I am going to ding service a little - the busser took our silverware before we were done with our grits."
• "We wait 45 minutes for a simple to go order this morning."
• "The one time I dined in last year the experience was terrible (took nearly an hour for the food to come and they kept insisting it would be out in 2 minutes the entire time)."