Address: 500 S River St, Hackensack, NJ 07601, USA
Phone: +12018807225
Rating: 3.9
based on 126 reviews.
Staff and Service
Pros:
"The staff is usually amicable, and the food is consistently excellent."
"Wonderful staff who were great with children."
"Their staff is amazing and are extremely friendly."
"The staff is very friendy and courteous great family atmosphere~!"
"Staff was courteous and easy to deal with."
"The waitress and staff was very friendly and offered great service."
"Incredible customer service!! The chef even diced our daughters chicken for us without even asking."
Cons:
"Went in and placed a to go order... Came back 35 minutes, and not only my order not ready. It wasn't even STARTED because I didn't pay."
"The lunch prices are crazy and don't have a problem there--the customer service is the worst."
"DON'T MAKE A RESERVATION!! They won't honor it!!"
"I don't know why they'd permit so many reservations if they can't manage the time properly."
"The waitress had an attitude because we want to share our meal."
"Waitress was not friendly."
"CUSTOMER SERVICE IS HORRIBLE."
Food Quality
Pros:
"The food was so great I like the hibachi sheaf the best he is so funny and brings us a lot of sprise like saki and balloons something like that."
"Food was great, sushi was fresh and the hibachi chef showed my family a good show!"
"So they have great tasting food. Great skilled chefs."
"EVERYTHING was beautiful me and my husband enjoyed the kissing noodles."
"The food is very flavorful and I am in love with their rice."
"The food was fresh, very good and large portions were served with the standard chef tricks at the table."
"The food is delicious and the service is great."
Cons:
"The food was terrible."
"The food is hardly edible."
"The noodles and things like that are a little bland."
"Terrible food my steak was not cooked."
"Most bland sushi I’ve ever tasted."
"Disgusting food."
"The meat had no flavor."
Atmosphere and Cleanliness
Pros:
"The restaurant was clean and socially distanced."
"The atmosphere was warm, inviting and the staff was Awesome!!"
"Once inside the decor was nice, clean, and friendly with a good atmosphere."
"First time yesterday at this place, good food & peaceful atmosphere."
"Definitely a place to check out with your partner or family. It has a very nice atmosphere."
"Everything was clean and delicious as always."
"An exceptional experience, staff went above and beyond to ensure we had a fabulous time."
Cons:
"The Interior of the restaurant is dark needs more light."
"Also the place was packed! I would never! Eat at the Tables, no Social Distancing. Totally unsafe and I believe illegal."
"It was not the clean and it was not very accommodating."
"Only one person was wearing masks."
"However... we were seated 1hour 45 min waiting for the chef to come out."
"The ambience of the place is dated."
"The service today was terrible."
Value and Pricing
Pros:
"The groupon coupon offered really helps you save because hibachi prices can be high."
"This place is great for the money."
"The prices are also good and the lunchtime hibachi during the week is quite a good deal."
"It's obviously not Mt. Fuji, it's BYOB and the prices are lower than that of other hibachi restaurants."
"The food is amazing too and the prices are reasonable."
"Very nice place to eat. The last time I went, there were three of us, and we purchased 3 special rolls and 1 regular roll and it came to about $50 with tip included."
"Cheap."
Cons:
"The gratuity that came with the bill was exaggerated, we demanded it to be lowered."
"15% Gratuity was added to my bill for a party for 2."
"They lied about soda refills being free!"
"Got our food which was the price we now more than what it was prior visit, because they used white out on the menu and wrote on the new prices."
"Very deceptive service. Bought groupon coupon and they charged a mandatory high tip charge that compensated for the Groupon discount."
"They demand tipping 20%!"
"I get charge $5 for each of 20-month-old twins that didn't eat anything just for sitting on the hibachi side!"