Villa Deli Reviews Summary

Food Quality

Pros:

• "The food is good but the service is unbelievably, consistently slow."
• "Everything seems to taste like they made it just for you."
• "The food is amazing and the customer service tips it all off. The filet is perfect."
• "Always delicious homemade food from villa deli!"
• "The food is superb the owner Tina and her team is amazing."
• "Skin was crispy, meat was tender and juicy!"
• "The food is 'homemade'. The sandwiches are excellent."

Cons:

• "The hoagies were NASTY might I add."
• "What was supposed to be filet, turned out to be ribeye or ny strip."
• "Mac n cheese was tasty but very oily."
• "The last couple times they added a spice that makes the Ribs taste bad!"
• "The sides were severely lacking in flavor... String beans and mashed potatoes... I ate less than half."
• "The baked potato was not cooked, and was thrown out."
• "It was about 8 noodles swimming in terrible looking/tasting bland ricotta & cheese. No one ate it!"

Customer Service

Pros:

• "Service was fine."
• "The servers were amazing."
• "Plus Miss Debbie is the best…very hardworking lady with the sweetest smile!!!"
• "Staff is always nice as well, and the owner is in there a lot."
• "The staff was amazing and the food was absolutely delicious."
• "Amazing customer service. The boss picked an amazing staff."
• "Food was great, service was over and above what I would have expected."

Cons:

• "Rude and slow as balls as always."
• "Staff was rude!"
• "Came here with my friend and they were so rude. Very unwelcoming and felt like they were trying to make us uncomfortable."
• "They might have good food but the staff is rude and takes forever on the simplest of orders."
• "The staff is rude and the lines are always long."
• "The staff's not friendly, they seem only to be pleasant to the people they know."
• "The last con was that my guests complained that our servers were rude and curt."

Catering and Specials

Pros:

• "Their daily lunch and dinner specials is what makes them special!"
• "I highly recommend Villa for any catering need you may have."
• "Specials are unreal (see menu) they are part of our food shopping and menu planning now."
• "I booked Villa Deli offsite catering for my wedding in Stone Harbor on 6/5/21, and it was the best decision ever!"
• "Ordered catered items to be delivered on Mothers day! They were on time and the food was awesome!!"
• "Thanks to Villa Deli for a wonderful birthday party Sat night!! Wonderful service, wonderful food."
• "We used Villa Deli off site catering for a bridal shower. Everything was perfect!"

Cons:

• "Now I am out $80 until doordash fully refunds me."
• "They will tell you 20 min until you can pick up your food and routinely will take 40 mins to an hour."
• "The servers arrived late/the appetizers arrived late/my dinner arrived late."
• "The most awful customer service! Tried for weeks to set up catering for a party and can not get through on the phone."
• "Only to be told that day that they could not guarantee that any of what I had put on my plate was safe for me to be eating."
• "There hoagie trays are sometimes just slapped together. The preparations are subpar, and has no taste."
• "Forgot some of my decorations that got left behind."

Hygiene and Cleanliness

Pros:

• "We follow the law and provide paper bags."
• "Very clean and well kept."
• "This caterer offered serving and clean up services."

Cons:

• "Went to Villa Deli tonight to get a hot platter. The young lady who was working was pushing trash into the trash can when she asked me what I wanted she got the container to put my food in without washing her hands."
• "Just touching the sandwich wrap left me with an allergic reaction."