Crystal Nails Reviews Summary

Staff and Service Quality

Pros:

• "T is absolutely fantastic she does consistently great work on my nails, every single time!!"
• "Mike and T's passion for their craft is evident in the exceptional nail service they provide."
• "They listen attentively to their client's needs, engaging in friendly conversations and making you feel like a valued friend rather than just a customer."
• "The lady who did my nails was very nice and made sure I was satisfied."
• "Everyone there is friendly and happy 😊!"
• "The staff is always very attentive and friendly."
• "They always take me at my appointment time and take their time."

Cons:

• "Bad Quality of nail products my nails was done on Mond March 25th for my Bday and By Thursd by Nails chipped."
• "Gel manicure started to peel off less then a week after it was done."
• "I walk in and they're just rude 'what do you want?'"
• "The workers were so rude when I was in there and made me feel uncomfortable personally."
• "Crystal nails is filled with rude employees who don't appreciate your business."
• "They didn't even seem to understand what I wanted let alone try to do it for me."
• "Poor customer service, nail techs rush, pedicure was not good at all."

Atmosphere and Cleanliness

Pros:

• "The overall atmosphere is fresh and void of that harsh acetone smell."
• "Crystal Nails has created a haven for nail enthusiasts like myself."
• "The shop is always very clean and bright with the menu of their services clearly posted at the check in desk."
• "It is always so clean and covid safe here."
• "The atmosphere is always welcoming and fun."
• "The salon is clean, beautiful and the atmosphere is relaxed."
• "The place itself is cleaner, more open, and decorated more professionally than any other place I've been to."

Cons:

• "Fly/gnat around at times because front door open sometimes."
• "It smelled very strong in the salon."
• "The fumes in this place are insane! As soon as you open the door to walk in you're greeted by the overwhelming fumes - it's nauseating."
• "All of their tools where old and not sanitized."
• "Had to listen to foreign language chat between employees of the salon during the whole procedure - so rude and unprofessional."
• "Like TV's but too close when waiting for nails to dry - screen like a foot away from your face."
• "They talk in there language the whole time."

Customer Experience

Pros:

• "They make all their customers feel like family."
• "I've been going to this place for years and they are amazing, very personable and extremely professional."
• "The husband and his wife are always friendly."
• "They get to know you on a personal level and everyone in the shop is very friendly."
• "Everyone is so nice from the moment you walk in."
• "Everyone is nice and welcoming, T husband is so funny and kind. They make you feel comfortable and offer you refreshments."
• "They even provide complementary coffee and other beverages to their customers."

Cons:

• "Wasn’t seen until 6:20pm."
• "We waited 30 minutes and 45 minutes beyond the scheduled time for each of our manicures to start."
• "The wait was long."
• "She asked me back with an attitude if I'm sure I don't want gel."
• "For a new customer they were not welcoming and quite rude."
• "Then I was being talked about before I even got called to sit down."
• "The cashier didn't seem pleased that I picked regular instead of gel nails."