Gamers Heaven Phoenixville Reviews Summary

Facilities and Amenities

Pros:

• "Has a ramen bar, many board games, consoles and PCs you can rent out, trading card games, many of them, they show movies, they have comics and manga."
• "Fully equipped gaming PCs for use, and even a Warhammer 40k table."
• "It has tables for any kind of tabletop going and allows you to rent board and card games for $5."
• "They have an area for table, PC and Playstation games."
• "They have every kind of console you can think of, desktops, Warhammer, Magic the Gathering, Vanguard, D&D, and the list goes on."
• "Awesome place for console and PC gaming, card games (Magic: The Gathering and Final Fantasy), along with occasional light board gaming (Monopoly, Splendor, etc.), heavy board gaming (Warhammer), and Pen and Paper gaming (Dungeons and Dragons)."
• "They also have the area where you can play games (video games and board games)."

Cons:

• "Slightly disappointed. Figurines and collectibles stock felt extremely low."
• "They removed all vintage stations and considerably shrunk the PC and Console stations to about 2 ps4s and 3 computers."
• "Firstly the Gashapon are not Gashapon but just mini claw machines."
• "There was one game console hooked up, everything else was empty or out of order including the DDR machine."
• "Almost nothing for sale, No video games at all."
• "I did expect more in the way of vintage gaming systems, but they were limited."
• "The grocery store has limited snacks."

Food and Beverages

Pros:

• "Ramen and other food was good and the boba was delicious."
• "First time having boba, I had the coffee milk tea with regular tapioca- delicious!"
• "Their in-store food options are to die for - especially their boba tea."
• "The Ramen and boba were pretty good."
• "The food and drinks are delicious and they even have a little shop with snacks!"
• "The food and drinks were great!"
• "Good food, first off. The ramen was definitely satisfying."

Cons:

• "You can no longer bring your own food, entry prices for cards and games have doubled, and the atmosphere feels very strict."
• "Each token here costs $1 which is pretty expensive for something that isn’t a guarantee."
• "They gave you ONE PIECE of pork in a $10 ramen."
• "Had ramen, It wasn't bad but wasn't anything special, not worth 10 usd though."
• "I tried several of their variations of ramen and was disappointed with the flavor profile on each of them."
• "Didn’t try the food because I have too many allergies but friends said the boba was really good!"
• "The cafe area is not good."

Staff and Service

Pros:

• "Fantastic staff. I don't think I can say that enough."
• "The staff is really nice, and it was overall a great experience and I can't wait to go back."
• "Staff are VERY knowledgeable and extremely kind."
• "The staff was friendly and courteous and always got me an answer whether it was regarding prices for some cards or finding me a shirt in my size."
• "Everyone working here is extremely friendly, helpful, respectful and just great to be around."
• "The workers were so nice and friendly and the atmosphere was really nice!"
• "The staff are amazing, they got a great selection of products."

Cons:

• "The staff didn't seem like they wanted to help us."
• "I was appalled to see blatant cheating on the stream, judges making incorrect calls on common mechanics, judges potentially ruling for friends as well, and no real penalties for breaking the rules."
• "They singled me out and embarrassed me, it was like nobody there was human."
• "I've been in twice recently and have had no one available To help me purchase magic singles."
• "The staff all looked past me as if I wasn’t even there."
• "Cashier was extremely rude."
• "Unfortunately, my spouse and I did not feel welcome."

Atmosphere and Environment

Pros:

• "The overall ambiance is relaxed and friendly."
• "Safe, friendly, comfortable, great group of people, GO THERE!"
• "The store has a friendly and fun environment."
• "The environment is friendly, comfortable and welcoming."
• "It's such a calm/welcoming environment."
• "The atmosphere is really welcoming."
• "Great atmosphere and selection of goods for sale."

Cons:

• "Showing they are incapable of hosting a fair event with only 60 people."
• "Unfortunately due to COVID seems like majority of the fun gaming operations are limited."
• "It used to be a great safe place for gamers, now it's just another business store."
• "Huge disappointment. Saw this on tiktok and thought it looked awesome, so I took the 2 hour drive there, but there was nothing there."
• "Not impressed compared to the other stores around here."
• "I said to the employee 'How am I supposed to eat with my mask up', he responded by getting increasingly angry."
• "This place has something for everyone, definitely worth checking out!"