Goodwill NYNJ Outlet Store & Donation Center Reviews Summary

Customer Service

Pros:

• "I see a lot of complaints about the staff, but everyone I encountered was excellent."
• "All the employees especially the manager are very nice."
• "The staff is very friendly every time I come there."
• "There's this one employee there that always makes my day whenever I come to this goodwill."
• "The employees are nice."
• "The only nice worker there was named Harvey. He was extremely professional and courteous."
• "This was the first experience I’ve had with a goodwill outlet and it was a light crowd and very much controlled."

Cons:

• "The employees scream at you to follow a ton of different rules and if you don’t they scream at you and belittle you."
• "The staff here was shockingly rude. They directly shouted at my friend for being on her phone."
• "The warehouse manager was rude about the whole thing as if it was the applicants fault."
• "Open up another register at least! There shouldn’t be one register open and a bunch of employees roaming around the floor doing nothing."
• "People like to steal your items from you here."
• "The store manager stresses for customers to respect one another but doesn’t show the tiniest bit of respect for anyone."
• "Rude worker. She's blonde btw. Very unorganized."

Shopping Experience

Pros:

• "99% of the time, I LOVE shopping here and there is no other place that I can go to, to get the kind of prices I get here."
• "You can still find some pretty neat finds."
• "I always enjoy finding some really cool stuff here."
• "However you find really quality things at this South Hackensack location."
• "The shopping itself was great!"
• "Luck of the draw - you can find gems amongst the mountains of clothing, bags, shoes, coffee makers and microwaves."
• "It was a fun experience! Lots of clothes, shoes and accessories."

Cons:

• "This place is run like a zoo and the people are like animals."
• "People jumping in front of you for a piece of cloth."
• "The outlet area is extremely disorganized, everything is just kept in the Big Blue donation bins."
• "Expensive, crowded, and everything was shoved into bins with people digging through them like animals."
• "No racks or wall shelves, just bins? Bare walls, mostly clothing and barely any household items or furniture in the 'shopping room'."
• "They have all the items that you pay per item displayed to where you CANNOT even get next to them!!"
• "If you have little items-Do Not Go Here. You'll be paying more for little items than a typical goodwill/salvation army."

Donation Process

Pros:

• "They accept all types of donations."
• "Park, get a shopping cart, load it, roll it into the Outlet and that's it."
• "There is a Goodwill employee who will greet you and provide a receipt."
• "I have visited the Goodwill Outlet in South Hackensack, to drop off donations, twice in the past few weeks. The process is very quick and easy."

Cons:

• "This is a terrible place to donate. Drop off is not clearly marked and the staff (if you can find them) are unhelpful at best."
• "Donations are thrown in a pile."
• "It's not very easy to drop off donations though."
• "Really bad experience today trying to drop off donations."
• "We were told by the Assistant Manager, Vinny, that he wouldn’t take our donations because it was after 5 PM."
• "The cut off time to drop-off is usually 5pm. This week they changed it to 3pm without any signage indicating the change."
• "This place is highly unsanitary. I saw a dead mouse in the box."

Pricing and Value

Pros:

• "The prices are great, $1.40 a pound for housewares, $2.40 a pound for shoes and other accessories, $2.30 a pound for fabric items as of October 2022."
• "For $1.99 a pound, it’s worth the inconvenience."
• "Deals are good tho. Pay by weight."

Cons:

• "The handling price on the online auctions is extremely absurd."
• "Nothing priced in the bins and I guess you pay by weight? I don’t know the whole thing was very strange."
• "That place is supposed to be for people to go buy clothes for their use if they can't afford new clothes, but it's not true, those who resell clothes go there to buy and it's not fair."