Address: 911 Middlesex Ave, Metuchen, NJ 08840, USA
Phone: +17324912900
Rating: 4.6
based on 261 reviews.
Customer Service
Pros:
"The service department at this dealership is outstanding. Clear communication, work done when promised, and the service manager makes sure you are treated like a VIP."
"Wow, excellent customer service!"
"I was treated very well 10 out of 10 and I would recommend this place to anyone."
"Joe is simply the very best!"
"Extremely happy with the professionalism, knowledge and friendliness of the employees."
"I confidently rate them 10 out of 10 for their incredible customer service; the team was friendly and accommodating."
"Customer service was awesome, made me feel welcomed."
Cons:
"By far the worst customer service I have ever received & will be taking my service inquiry elsewhere."
"Terrible dealership. Extremely difficult time to get anyone from any department to pick up the phone OR return a phone call."
"I have the biggest buyers remorse after purchasing my motorcycle there."
"They never take ownership for any unsatisfied consumers, they simply have an excuse such as low staffing, busy time of year, or simply blame the customer."
"I would not recommend this shop based on my experience."
"I walked around for at least 15 minutes, and not a single person (besides the young lady at the front desk) even said hello."
"Again made the mistake of coming here do not waste your time... Do not come here till they change management or some of the employees."
Sales Experience
Pros:
"Andrew was absolutely fantastic to work with; he explained all of the features of the Grom and gave us the best OTD price without any haggling."
"Bought a preowned BMW R9T Urban GS from Henry, who made the entire process dead simple and as quick as possible!"
"Mark, our salesman, was excellent. He consistently updated us on the bike's arrival in the USA through calls and texts, streamlining the process."
"Great place to buy your bikes. Loved the sales men. We stood a while just chatting. Never felt pressured at all."
"I just want to thank Kevin for helping me get my new bike!! (Which I am in absolute love with) he was patient, kind and understanding and did everything he could to get me on my new wheels."
"A huge thank you to Valerie and Henry for making my purchase a great experience."
"I HIGHLY recommend this dealership to anyone in the market for a new toy."
Cons:
"Horrendous experience. Go back and forth with a salesmen for a few days, schedule a test drive for a Polaris slingshot on Thursday... absolutely clueless staff, complete disregard for my time."
"Spoke to a salesman on phone yesterday who was not only rude but seemed to have no interest in wanting to assist me."
"They were going to make me pay list price, plus and outrageous documentation fee of $399."
"I called with a very simple request... polyurethane fuel line with a 3/8 od… now anyone that works on their bikes or has simple knowledge should know what this is... unfortunate for me I get the guy that's clueless."
"They tried a bait and switch on me and wasted over 3 hours of my time."
"I called to ask if they had the bike I wanted and they said they did. I drove 70 miles to their store and they didn't have it."
"Absolutely the worst place you can buy a motorcycle."
Service Quality
Pros:
"Cross country powersports performed an oil change and other routine maintenance tasks on my bike."
"The showrooms are impressive."
"They were well stocked with all the riding gear I could not find back at home!"
"Special thanks to John who worked on my bike."
"I have a slingshot and for the past year I've been trying to get an electrical issue fixed... They found the problem and addressed it in about 90 minutes."
"Cross Country Powersports is TOP NOTCH!"
"Had my ‘23 Goldwing serviced at 8500 miles. No issues."
Cons:
"Storm blew over my Triumph and CrossCountry was quick to get it picked up from NY and bring it in... They did the job, but it didn’t have to take 5+ months."
"Service guy was fine, but was unable to assist in securing my motorcycle in my truck."
"The battery has died at least once after parking it and the brake light being on overnight."
"Since I’ve had it home the back wheel still has the same issue making right turns and taking right curves."
"When I picked it up the brake light was on although the vehicle was turned off and had been for at least 15 minutes as it was after 6pm when I picked it up."
"I did not get my vehicle back until the first week of August 2023."
"My confidence in the shop to do what they said they had done is low."