"Maria was lovely enquiring about my preferences (burrito bowl in a crunchy shell) and making recommendations on toppings."
"Alexis and Xavier were amazing and they were very patient with My Mother and I because we were somewhat indecisive. However, their service was excellent."
"This is the best customer service i’ve experienced in a while, I was truly impressed with the level of professionalism and attention to details from Chris."
"The staff was nice and respectful."
"Chuck made my experience amazing, food was on point and had a great laugh with him."
"The service here is amazing. The employees here are quick and attentive."
"Alexis had the best attitude, great service very helpful."
Cons:
"I ordered at 245. Email said 330. I get there and no one knows about order."
"So many mistakes today... Employees should have taken more care."
"female hispanic worker hitting on customer, not a good look tbhhh, mid food, called said customer 'baby' (super unprofessional)."
"The employees were also not concentrating on what i was ordering rather they were very busy chit chatting within themselves about some issues in the kitchen."
"Horrible customer service, there was a really rude guy working the front."
"Very arrogant staff!! Completely disappointed."
"The employee working at around 4 almost 5 o clock on October 4th was VERY rude and disrespectful!"
Food Quality
Pros:
"The food is always phenomenal."
"In terms of food, it is fresh and mostly consistent in flavor."
"Pretty good location food is usually fresh and the staff is friendly and helpful."
"The food was really fresh and the chicken was really tender."
"I like it better than Chipotle because they have more choices."
"The food is always good."
"Always a great meal here, excellent quality, FRESH, and generous portions."
Cons:
"But, last time the food tasted bad as the rice and beans was over cooked."
"The pasta came out very bland and as if it were made from a box."
"If you ask for cilantro it will be mostly stems."
"Got sick with food poisoning right after eating my meal."
"It’s 6pm on Feb 13 this is the most stingy server I ever had I’m still hungry so I’m going to look somewhere else to spend more money, in the end he made me a favor because the little portions are old and hard rice like a rock, meat was little like powder."
"They put so much MEAT in my bowl! When asked to replace, the person who had made it, dude had the audacity to make a face at me and gave me a bad look like I am at fault."
"The rice was hard and inedible, there were no napkins at the drink counter."
Order Accuracy
Pros:
"Tried for the first time, was skeptical after seeing some other reviews. Had a takeout for cheese quesadilla. Neatly packed and properly made, good so far."
"I have been placing online orders to this store for more than a year with no problems."
"Once the customers were seated he stepped out and checked on each one of us! I have never seen a Qdoba employee go out of their way to check on their customers."
Cons:
"Ordered there today, they put the wrong order inside my bag which I realized at home."
"Ordered a chicken bowl, chips and salsa. Got charged for chicken taco as well, which I never ordered or received."
"However, my last 3 to go pickup orders have been completely wrong."
"I ordered queso and chips on DoorDash and they forgot to Give me the chips this is horrible service and it’s the second time they’ve forgotten an item That I’ve ordered."
"I ordered two Mexican Gumbos and one Mango salad for to go order. The server did not add the Gumbo first instead added it at the last."
"First of all ordered the veggie bowl and got some pieces of meat in it."