"This is by far the best bowl I have ever had in my life."
"Fantastic experience on my first time order here - fresh ingredients & super liberal portion (bowl w/ free extras)."
"Most locations I have experience taste bland, but the food here has been 6 out of 5!"
"The food tasted fresh, portions were good and the dining area was clean."
"Best place so far, the food it's always nice, warm and tasty..."
"Every time great customer service and people always friendly and smiling."
Cons:
"The food looked like it was old and dry!!"
"They served cold raw food and when informed that this is totally raw, the employee said we are done and we can only offer brown rice."
"They give you very little portion of chicken compared to other Chipotle's."
"The rice was mushy, the chicken has fat all over and there was something crunchy in the corn."
"They gave us uncooked rice, chicken was burnt, too salty.. even the chips were uncooked and oil was clearly visible."
"Food was overly salted, undercooked and overly spicy."
"The rice was raw and steak was flavorless."
Customer Service
Pros:
"I like this Chipotle location in Edison. Staff is good, food is fresh, kind of a hidden spot."
"Personally had one of the better experiences here compared to other locations."
"Thank you for your incredible caring service.you have a new customer plus family fiends & my YouTube subs."
"The store Manager 'Emily' is the finest example of true professionalism."
"Staff was friendly and helpful."
"Best place so far, the food it's always nice, warm and tasty, some mistakes had happened but make sure you check your mobile order before leaving they will fix it for you, very nice and polite employees..."
"Kim is one of them. Afrika was the host was made the bowl for me."
Cons:
"Came home to our orders made completely incorrect."
"Now they are not answering their phone for me to request a refund."
"Management could care less."
"This place is terrible. Staff does not care about the orders, food is cold and order is always wrong."
"Also the girl on the cash counter was rude and no apologies no thank you nothing and had an attitude."
"The pickup like worker was extremely rude, did not even greet us in a friendly manner."
"Employees are extremely rude and unprofessional."
Operational Issues
Pros:
"The place looks new and clean..."
"This location was clean, the staff was super friendly and professional."
"I was quite surprised with the hygiene at this particular branch."
Cons:
"Wish I had read the reviews before I placed an online order tonight. Went to pickup the order snd the location was closed!"
"This Chipotle appears to create its own rules, opens and closes at whim."
"both times i’ve arrived at this location that says open until 10pm, they’ve been closed before 5pm."
"This store keeps closing intermittently, and now it does NOT seem to offer take-out, only window pickup."
"As everyone else is saying they are closed during regular business hours."
"This chipotle location needs to be shut down or wiped clean of anyone aware and doing nothing."
"This location is a disgrace to the chipotle franchise."
Order Accuracy
Pros:
"Go inside the store and you'll get an actual full portion of food."
"Best place so far, the food it's always nice, warm and tasty, some mistakes had happened but make sure you check your mobile order before leaving they will fix it for you, very nice and polite employees..."
Cons:
"Put zero lettuce in either of the salads that were ordered"
"Just ordered and they literally overstuffed the burrito with rice and gave a small spoon worth of meat."
"I ordered a chicken Al pastor and chicken bowl and they did not put any chicken or beans in it."
"Forgot the dressings for both salads"
"Gave cheese when there wasn't supposed to be cheese."
"2 completely wrong orders"
"My all online order was messed up with either no or incorrect name on the bowl."