Lake Chateau Banquets Reviews Summary

Staff and Service

Pros:

• "I was so amazed by how humble, friendly their staff was."
• "The staff made sure it was a pleasant and smooth party."
• "The staff were phenomenal - attentive, friendly and so kind."
• "Very friendly staff and the catering was great as well."
• "Hosting my second event here and always amazing customer service!"
• "The entire staff was very accommodating and always kind to our guests."
• "The staff was exceedingly helpful from delivering on what they promised and more!"

Cons:

• "The folks here were super rude and disgusting to vendors."
• "The staff members were HORRENDOUS! They were rude, racist, and had VERY smart mouths."
• "Management was very rude to the host as they were trying to get understanding about the remaining food."
• "The management at Lake Chateau was less than professional."
• "General manager doesn't care about average hard earnings person trying to get a booking for going rate per person."
• "The manager especially was very rude and disrespectful towards us."
• "I have never met anyone as rude, incompetent and unprofessional as Raju."

Facility and Atmosphere

Pros:

• "The interior is stylish and jazzy."
• "It really has a wonderful atmosphere, a secluded, quiet & quaint hideaway that's an unexpected & pleasant surprise when you see it."
• "The place looked amazing the decorations were awesome."
• "As the bride I always wanted clean white floors and a landscaped view and the atrium room offered all of that."
• "Our wedding at Lake Chateau was an absolute dream."
• "The hall is exquisite, creating an atmosphere of sophistication and celebration."
• "The atrium hall is really beautiful."

Cons:

• "The breakdown of the room began before our event was over."
• "There was one mirror in the hall that was cracked and when I mentioned it he did say there was nothing he could do about it which did bother me a lot."
• "ALL MY GUESTS DID NOT RECEIVE FOOD AND THE HALL HAD ALREADY RAN OUT OF PLATES!"
• "The place was disorganized."
• "Someone looking from the outside and seeing that this place is completely unorganized!"
• "There were ants swarming on about 3 of the tables near the windows."
• "We immediately walked into a non swept or mopped floor."

Food and Catering

Pros:

• "Our guests would not stop talking about the delicious buffet."
• "The food was phenomenal and the atmosphere was great."
• "I was happy I went with Shahi palace for the food because the food was amazing."
• "The food was amazing."
• "Food was delicious."
• "The food which was first class."
• "The food was excellent and great staff."

Cons:

• "Asked us to bring our own sugar for our tea."
• "The service was below par according to all standards."
• "They did not serve us one of the entrees we requested for dinner."
• "The food we picked out of their menu was not what I had asked for."
• "As a vegan, I was looking forward to the vegetables, but, they were very bland."
• "The food was ok, although I found one of the chicken dishes to be salty."
• "The staff preparing the food were not wearing gloves."

Management and Organization

Pros:

• "Details regarding pricing and preparations leading up to the wedding were clear and concise."
• "Thank you Raju and Surya for wonderful hospitality."
• "Mencia is an amazing Manager, she understood me with my OCD."
• "Raju is extremely cooperative."
• "Raju went above and beyond to accommodate for a large event."
• "Mr. Raju and his team were very accommodating and professional."
• "Management at Lake Chateau were very pleasant."

Cons:

• "He wanted us to pay him first BEFORE providing a contract."
• "He will give you a general broad contract on purpose so he will not be legally held to any standard."
• "Terrible service. The waiters and waitresses started to clean up the hall before the event was even over."
• "Booked a party for next Month May and with Covid19 it has to be changed. Called the venue a dozen times. Left messages and emails, no response!!"
• "They are THIEVES. My cousin's wedding had to be cancelled because of COVID-19 and she's been trying to get a refund since March."
• "This is by far the worst place to hold any event. I do not recommend."
• "Horrific experience here! Running five events at the same time and not enough staff!"