Pietro's Reviews Summary

Service

Pros:

• "Love the interactions, she would come to the table, stop and give us her complete attention—then she refilled water or take plates and go to take care of our requests."
• "Our server was conversational and friendly."
• "Yota, our server was all smiles."
• "Service was great! Came on a Friday for lunch 2 weeks ago, sat at the bar and had a great time."
• "The staff was so accommodating, friendly and treated us like family."
• "Our server Ray was attentive to our needs and very friendly and responsive."
• "The service was more than expected, the manager and waitress were very kind and made us feel very welcome."

Cons:

• "Within an hour of leaving we all were violently throwing up our meals for the next 12 hours."
• "The bartender wasn't eager to do the job but the waitstaff appeared more engaged."
• "The waiter scratched at his nose no less than 10 times while taking our order only to be outmatched by the number of times he fingered his beard."
• "Our waitress at the end, gave us a desert menu and then did not return until I had to flag her down 20+ minutes later when we FINALLY caught her attention."
• "Horrible experience from start to finish. Appetizers came out ice cold... the waiter was completely MIA."
• "The service was very rushed even though it was not busy."
• "Our food took a long time. There was a breakdown somewhere, whether with the server or the kitchen, I'm not sure."

Food Quality

Pros:

• "The food was phenomenally tasty."
• "The food of course is always great."
• "The food was amazing - the boulanaise ridiculously good."
• "The food is freshly prepared and tastes great!"
• "Wonderful food, service and cool weather ambiance!"
• "The best authentic Italian food I’ve had in a long time."
• "Everyone was delicious, and we all brought leftovers home."

Cons:

• "I can’t believe they have the nerve to serve something like that for $18."
• "The pizza was terrible."
• "The food was okay (we got calamari and pizza), but had a stale taste to it."
• "I’ve never tasted something worse in my life."
• "Risotto balls came out immediately after ordering. They were cold inside and the sauce was thick like it was made a few days ago."
• "Our food came and the Gemelli Arugula was atrocious. The chicken was all fat and scraps of the chicken."
• "Their ravioli specials always disappoint."

Ambiance

Pros:

• "The atmosphere outside was romantic and I enjoyed the classical music."
• "They have outdoor seating so its a nice get away when its a warm summer day."
• "The atmosphere is beautiful with all the flowers and decor."
• "The restaurant was open, airy, bright, and cozy."
• "We sat in the outdoor rose garden and it was just beautiful."
• "The stained glass decor created a nice atmosphere."
• "Cozy neighborhood Italian place with a nice bar and several spots for outdoor dining."

Cons:

• "Ignore the kids and crying babies and you will not be sorry."
• "Place was so noisy as everyone trying to talk over each other."
• "Had an event night here in the rain... Lots of drips. The sides were not covered, and my wife and I ended up being drenched by the end of the evening due to the wind and rain."
• "The place was cute, but lots of kids."
• "It is also insanely busy at night so food and wait staff can take awhile to reach your table."
• "Very frustrating experience at Pietro's this evening. I made a reservation for dinner with my relatives who were meeting us from out of town... When we arrived at the restaurant, I was told by the hostess that there was no outdoor seating available."
• "Unfortunately, this past customer service experience will not have us coming back and we will be relocating our bridal shower to a different location."

Value

Pros:

• "Two, 3 course meals for $30 each was a great deal."
• "The food was excellent."
• "The food was delicious and the pricing was phenomenal considering the portion sizes."
• "Prices are fair. Portions are generous."
• "The food is good for the price."
• "Great Happy Hour with most of the drink menu on special."
• "Their cannoli cannot be missed and is definitely large enough to split between two or three people."

Cons:

• "I’m disappointed with how they treat customers especially young kids with food allergy or food preference."
• "What used to be a super satisfying dining experience has devolved into a dice-roll."
• "Sometimes the service can be not up to par."
• "Check your bill when you dine there or do pick up and make sure you do that when still in the restaurant. If you get charged extra you can forget about it to reason with them."
• "Too pricy for the quality."