Chili's Grill & Bar Reviews Summary

Service

Pros:

• "The greeter, the servers who brought our drinks and food, and the waitress all helped make for such an enjoyable experience."
• "This particular chilis hit the spot today! The staff was super friendly and on point."
• "Our server, Emily, was super friendly and professional."
• "Service here was excellent, and the atmosphere was very good."
• "Excellent wait time, not even 10 minutes."
• "The bartender, Kelly, was on point, never had an empty drink or waited for anything."
• "The service at this particular restaurant was quick and friendly."

Cons:

• "We were sat in the dining room and didn't feel like we were greeted for almost 10 minutes."
• "Practically empty on a Saturday afternoon for lunch and was told 45 min wait because they only had '2 servers'."
• "Then my friend ordered a well done burger. When she cut inside it was pink. She told the waiter. Her response was oh I'm so sorry but we are short cooking staff and did nothing about it."
• "Came in for a late lunch around 2pm, was given a menu and watched their staff huddle near the kitchen talking casually for at least 15 minutes."
• "No staff. 1 girl working the bar and coming out to bus tables. 1 waitress."
• "Horrible Horrible Horrible !!!they made us wait in the front and there were only about 4 tables in the whole restaurant being used."
• "The service here is horrible, the waiters do not go check on you and they always run out of food."

Food Quality

Pros:

• "OMG the food was on point. That smash burger was to die for. Cooked to perfection (not well done)."
• "The recent remodel makes for a fun evening! And the new menu offers choices that I felt had been missing."
• "They're service great, food waiting time is decent; food also great!"
• "The food is consistent and reliably good."
• "Great Service and the guacamole was slamming. Ribs was delicious, the meat fell right off the bone."
• "Food was delicious!"
• "All of our food, wings, burger and steak were delicious."

Cons:

• "food was lukewarm served on hard buns probably the worst Chili's I've ever been in."
• "The appetizers were ok but the entree was inedible. It was cold and mushy."
• "The nacho grande (beef) we were expecting to be loaded with beef and delicious. It was for $14, a plate full of bare chips."
• "The Cajun pasta came out room temp rather than warm, and the lava cake desert we ordered seemed to have been left out with ice cream on top too long."
• "Ordered takeout on a Friday night... They tasted like they had been reheated and from the night before."
• "My dinner was chicken which had the consistency and flavor of chicken out of a can."
• "Burgers were not cooked properly and were a soggy mess."

Atmosphere & Cleanliness

Pros:

• "It's quiet a lovely place with a great atmosphere!"
• "I don’t know where to start. The location and atmosphere of this chilis is just 10/10."
• "Like this restaurant, very clean, with all protocols of safety."
• "The staff here is very pleasant, and the restaurant always looks and feels very clean."
• "Everything was amazing and the food tasted as good as it looked!"
• "Place was clean."
• "The restaurant always looks and feels very clean."