Chipotle Mexican Grill Reviews Summary

Category: Mexican restaurant

Address: 115 US-130, Cinnaminson, NJ 08077, USA

Phone: +18567355894

Rating: 3.3
based on 175 reviews.

Customer Service

Pros:

  • "Ellie C. Is exceptional in customer service."
  • "They have a great staff that’s courteous and the lines are always quick and seamless."
  • "The employees there are PHENOMENAL!"
  • "The workers do their best to provide the best customer service you would expect they aren't super human give them a break."
  • "Every time I have gone the workers have always been extremely pleasant and kind."
  • "The service was great, absolutely the best everyone there had great attitudes."
  • "I love this location! One time they made my bowl a little late, (they were pretty busy) they apologized, and gave me a couple coupons for the inconvenience."

Cons:

  • "This employee laughed in my face with the manager Patty and was extremely disrespectful to other customers in the store."
  • "The short girl with the nose ring serving up chicken is so rude and doesn’t know how to pack bowls."
  • "It seems like a store full of teenagers that don’t understand what customer service means."
  • "The workers weren't forthcoming with ANY information on a BOGO burrito offer."
  • "The young chinese/asian lady was very rude and slammed my sauce on the counter after I requested it."
  • "Workers are beyond rude and food is terrible."
  • "BEYOND POOR CUSTOMER SERVICE!"

Food Quality

Pros:

  • "First time I ever went to this Wonderful Delicious place. OMG I didn't know what to order so I told the gentlemen to give me what he eats oh my goodness let me tell you this guy has good taste best burrito I've ever tasted."
  • "The restaurant was clean and the salad dressing was on point the meat was cooked the rice seamed fresh but the mild needed more zing."
  • "We ordered the triple protein catering package and it exceeded all expectations."
  • "Food was good!! Fresh and healthy!"
  • "The food was delicious and served perfectly"
  • "The ingredients are fresh, and the staff who prepare the food are friendly and efficient."
  • "Food is good, always Guac!!!"

Cons:

  • "The portions were horrible they gave less than a spoonful of meat it's supposed to be a spoon and a half or one hefty spoonful."
  • "Terrible quality. Ordered 3 meals and none were even edible."
  • "The chips are stale and hard can't even bite into them and the guacamole has absolutely no taste."
  • "Gave me stale, very brown guac."
  • "The food looked dried up."
  • "The food had no flavor and tasted disgusting."
  • "Ordered for a pick up. I ordered a steak bowl with extra steak and it had no meat in it whatsoever!"

Operational Efficiency

Pros:

  • "This location always handles my catering orders very well."
  • "We were able to reserve a slot that would only have us wait 15 minutes so the wait wasn’t that bad."
  • "Very well organized all the time."
  • "Even with the amount of customers in the store, all the employees held it down and did everything they can to fulfill everyone's order."
  • "Great staff, better serving portions, and unlike Mount Laurel they actually have the toppings."
  • "They try very hard to achieve a great customer experience and as far as my visits they have always been great."
  • "They people who work here are true all stars. I’m not sure what all the people who write these reviews do for a living, but they’ve done a fantastic job being short staffed! The food is great and the portions are good too. 10/5 love y’all! Keep up the work!"

Cons:

  • "You need to get a regional manager to this store."
  • "This location always closes early !! Shut it down at this point, I arrived at 3:30 PM for the doors to be locked."
  • "There is never enough staff at this branch."
  • "Very slow no organization I have been waiting almost an hour for an Uber eats order others were waiting as well for their food."
  • "Every time I try to order online its stops you from ordering at the checkout."
  • "The business hours on here are not accurate. They close whenever they feel like it, so don’t even bother."
  • "This location closes when it feels like it and its hours are absolutely inconsistent."

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