El Merengue Reviews Summary

Category: Dominican restaurant

Address: 185 Broadway, Newark, NJ 07104, USA

Phone: +19733501900

Rating: 4.0
based on 126 reviews.

Food Quality

Pros:

  • "The yellow rice with pigeon peas (arroz con gandules) as well as the white rice is so good, that you can eat it alone; no meat or nothing."
  • "Every time I order the food is always fresh and very delicious."
  • "The food is fresh could use some more favor in the beans but chicken is awesome."
  • "The Spanish rice and chicken was FIRE!"
  • "The pernil, arroz con gandules and veggie salad are amazing."
  • "Codfish Stew (Bacalao Guisado) was Delicious."
  • "Pernil (Roast Pork) was Tender and Flavorful."

Cons:

  • "If i could give it 0 stars i would, horrible food service the whole time i was there food lady gave me attitude and barely gave me a good amount of food for it being overpriced."
  • "Food was gross, and cold. And old."
  • "This place is disgusting."
  • "Food has flavor."
  • "The food looked and tasted old and cold."
  • "Served COLD food? The rice was old, hard and cold."
  • "The food was cold and not tasting good at all."

Customer Service

Pros:

  • "Very nice ppl good costumer service."
  • "The manager is actually good. She tries to keep everyone motivated."
  • "The young lady, who I assume to be the manager came up and greeted me with a genuine smile and a hello."
  • "The manager was so friendly she personally asked how we were doing."
  • "Service is quick, staff is quick and friendly."
  • "The ladies that works there are awesome very polite and very courteous."
  • "The waitress are extremely friendly, and attentive."

Cons:

  • "Food selection not great, no one speaks English and the one who does, who handles the register is not helpful and needs some tips on proper customer service."
  • "It would be very helpful for someone to pick up the phone so the customer can place the order."
  • "The worst experiences i ever had in a restaurant the waitress Just stand behind the food steam table they dont know nothing about courtesy greetings and feel welcome the costumer plus they take long for make u a prder once its out they dont even call u or tell u that os ready and in top of that when u going to pay they look at u like waiting for the tips."
  • "The girls always have an attitude and They want to charge me for an extra order just because I wanted a bit of salad."
  • "ABSOLUTELY HORRIBLE SERVICE THROUGH PHONE."
  • "The food is good but the service is nasty."
  • "The server who took my order was very unfriendly and abrupt."

Management and Staff

Pros:

  • "And we get attended to quick Because Maria the boss is there and their night manager she is also a sweet heart."
  • "The patrons all seemed to be in a good mood and the servers smiled and flirted with everyone."
  • "The owner and his sister amazing people."
  • "They treated me with professionalism."
  • "Staff Friendly."
  • "The Food is Delicious & the Price is Fair."
  • "Oxtails and Long Island Ice Tea - The food and service was amazing."

Cons:

  • "Every time I go there. There are like 4 people behind the counter talking to each other."
  • "The food not good, the girls that work serving food and taking you orders are rude and dum as hell."
  • "The bartender kept insulting me in spanish."
  • "The worst restaurant I ever been! No one take your order and they have the worst waitress no matter and they don't even want to take your order!"
  • "The food is good but the customer service is horrible, they are very rude and ignore you even if you are in front of them."
  • "The way the employees speak to one another is very degrading."
  • "Very rude and unprofessional employees."

Ordering and Delivery

Pros:

  • "Great spot for food on the go."
  • "The food here is excellent."
  • "The food is the real authentic Dominican cuisine."
  • "Been going here to eat, drink, and chill for years."
  • "The food is great."
  • "The food from el merengue NEVER disappoints me."
  • "THE FOOD IS ALSO GREAT!!!!"

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