Olive Garden Italian Restaurant Reviews Summary

Category: Italian restaurant

Address: 500 NJ-3, Secaucus, NJ 07094, USA

Phone: +12018673543

Rating: 4.3
based on 268 reviews.

Food Quality

Pros:

  • "The food was amazing as usual."
  • "Love this place. Came with friend and love all the items we had."
  • "Shrimp fritto misto was a bit oily but rest of the food eggplant parmesan, chicken scampi and cheesecake were delicious."
  • "The Pasta was perfect. The sauce tasted Really good."
  • "However the lasagna was very good and the salad was excellent!"
  • "All the food we had was delicious."
  • "The food was delicious and satisfying."

Cons:

  • "The shrimp fritto misto was a bit oily."
  • "Our waiter was friendly however the food was ok but salty."
  • "Food was blah. The soggy chicken in my Chicken Shrimp Carbanara and the frozen taste of my wife's lasagna left us wondering what happened."
  • "We had the Shrimp Alfredo and the Chicken Alfredo and they were both flavorless."
  • "Ordered the shrimp Alfredo with added broccoli. It tasted like a frozen TV dinnerโ€ฆ"
  • "Food: Food was ok. Not so great in taste as you expect in authentic Italian restaurants. Foods were too cheesy."
  • "The food wasn't good at all, the shrimp tasted like seawater."

Service

Pros:

  • "Our waiter Allan was attentive, polite, knowledgeable, Courteous and friendly."
  • "The service was friendly, the restaurant was very clean and well-kept, and the food was delicious!"
  • "The service was great, the check out is very modern using their own tablets."
  • "The service was exceptional, and our server was incredibly kind."
  • "The thing that impressed me was the good service as they were slammed when I was there, but nothing was delayed."
  • "The staff here was super nice, and took care of us well."
  • "Definitely a great over all experience!"

Cons:

  • "Service was really disappointing. Staff was great but the restaurant seemed like it was under a lot of pressure with few waiters."
  • "The waitress was slamming the glassware on the table when asked for water without ice."
  • "Food is great but your devices to swipe the cards are really mess up and charge me twice the amount."
  • "Terrible server and terrible experience!"
  • "SERVICE IS TERRIBLE. ALSO DO NOT KNOW HOW TO TAKE SPECIFIC INSTRUCTIONS WHEN TELLING THEM THAT THE KIDS ARE ALLERGIC SEAFOOD TO SEPARATE THE MEALS."
  • "The service was absolutely terrible here."
  • "Worst experience I ever had at a Olive garden. I understand places are short handed and longer waits are expected but our waitress was horrible."

Cleanliness

Pros:

  • "The service was friendly, the restaurant was very clean and well-kept, and the food was delicious!"
  • "Place was clean and nicely decorated."
  • "The restaurant was clean and well lite. The both had a lot of room in it."
  • "Nice clean restaurant food is amazing."

Cons:

  • "The place smelled musty like a dirty wet rag."
  • "The bathroom made me wanna throw up! Due to the smell! Horrible!"
  • "The place is DIRTY! From top to bottom."
  • "This place needs a serious scrubdown."
  • "Lastly the musty smell in the entrance and the old stained carpet throughout had the smell lingering throughout the restaurant."
  • "The place needs to be cleaned..... there are too many residues of food on the floor, and the silverware is NOT clean either."
  • "This place has a smell. As soon as you walk in and sit down, you can smell something."

Ambience

Pros:

  • "Affordable, Family ambiance, love their playlist!"
  • "The entire restaurant inside is decorated to match the Italian ๐Ÿ‡ฎ๐Ÿ‡น theme and really makes you feel like you stepped into an Italian rather than just a place to eat Italian food."
  • "The ambience was good and the reception was good too."
  • "The food was delicious, the atmosphere was friendly and fun."
  • "There's just something about being at this Olive Garden, in the evening when it's full of people and the old-timey music is playing, that gives off an atmosphere of camaraderie and happiness."
  • "Amazing place, the atmosphere is just incredible you feel that you are in another country."
  • "Good vibes, very busy place especially on weekends!!"

Cons:

  • "The place smelled musty like a dirty wet rag."
  • "It's a little loud because of all the other families so I wouldn't recommend for a date but the food is great."
  • "The ambience was good,large space,no music."
  • "It was super crowded and the atmosphere was just blah."
  • "The atmosphere was definitely off."
  • "But there was a stale smell, I believe it's the curtains that need to be washed or replaced and furniture wiped down."
  • "We were made to wait for 90 minutes on a Wednesday when the estimate to wait given to us at the time of check in was 20 minutes."

Management

Pros:

  • "Had the pleasure of meeting David, last name starts with C, acting as one of the managers to on this night."
  • "Devin very attentive manager๐Ÿ‘."
  • "The manager Katerine Del Nona solved the issues i made my dinner very special with my friends & kids."

Cons:

  • "Horrible management!!!"
  • "The manager didnโ€™t try to help and did nothing to solve the problem."
  • "The manager has no problem giving attitude to the customers when asked to not keep us waiting any longer unnecessarily."
  • "The manager was rude she hung up on me."
  • "The manager failed to recognize the mistake of serving expired food."
  • "The manager comes over nasty and says Hi is there a problem?"
  • "This place is horrible the place was empty and they would not give us a table because we were an incomplete party ( we were waiting for 2 other people) the manager Kian did nothing to accommodate us."

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