Extra Space Storage Reviews Summary

Customer Service

Pros:

• "Absolutely hands down a fantastic staff!!"
• "The staff was friendly and super helpful."
• "Samantha was very nice and helpful throughout the whole process."
• "Mark and Parker manage the 900+ units at this location, however, they’ll make you feel as if you were the only 1."
• "Very impressed with Extra Space. Jared & Megan are very helpful."
• "Meghan was professional and friendly even when dealing with multiple customers at once."
• "Marc was extremely kind, very efficient and helpful."

Cons:

• "It has been difficult to communicate with the staff."
• "I feel a great deal of disrespect working with Samantha."
• "The access door that supposedly broke *the very day* I rented a unit and that was supposed to be fixed *within hours* was still broken several days later."

Cleanliness and Maintenance

Pros:

• "It’s always clean, the management team is always kind and ready to help."
• "The whole place was very clean and well maintained."
• "All the hallways, elevators, office, and storage unit were super clean."
• "One of the most cleanest and safest storage places to use."
• "The facilities are brand new, spotless, well run, climate controlled."
• "The storage units and facility are very clean and well kept!"
• "The facility is clean, climate controlled, and up to date with means of access, motion-detection lighting."

Cons:

• "Upon taking them out of the unit and placing then in our brand new garage the odor from the items was unbearable."

Security and Accessibility

Pros:

• "Great security and ease of access."
• "The elevator and rolling carts they provide made moving my items in very easy."
• "Also very safe. Feel very confident my belongings will be safe and secure."
• "It feels very secure, like all of my stuff is safe at this place."
• "It is very clean, easy to access and secured."
• "This facility is clean and secure. (Our movers even commented on how nice the facility is)."
• "The code operated entry door was always in good working order."

Cons:

• "The facility is quite big so it can be confusing to navigate."

Value and Pricing

Pros:

• "The rate you see on the website is what you get with ExtraSpace, not just a good price to get you in the door, no hidden fees!"
• "If you are looking for a clean, brand new, easy access, competitively priced facility in a great location then this is a place you should seriously consider."
• "Their price was a great value for the space and service provided."
• "Prices are reasonable."
• "Pricing is also fair in comparison to other local storage facilities."
• "Units are very clean at a very affordable cost."
• "Great customer service and really affordable prices!"

Cons:

• "Unfortunately, with demand for storage space very high, our monthly rent more than doubled in under two years."
• "They’ve raised my monthly fee by $50 and I’ve had space for two year."
• "I leased two storage units for about 8 months. Within the first three months, they raised the storage fee not by 10% or 20%, but nearly doubled it."
• "I’d only advise renting for short length of time, in that the rental price grew very rapidly, it got very expensive in just three years."
• "The rental rate sounds great, but when you add in the required insurance, the low, low advertised price is perhaps a bit disingenuous."
• "The fact that our rate went up 100% with no warning, just an email saying that due to inflation our rate was going up… that was bad business."