Brick House Tavern + Tap Reviews Summary

Service

Pros:

• "Service was quick and attentive."
• "Our server, Sam, was the only saving grace to offset the horrific treatment our group of 25 had with the Manager!!"
• "Staff works as a team is is very attentive to all guest."
• "They provide the utmost in service that I have ever experienced anywhere."
• "Rachel my server took excellent care of me."
• "Service was friendly if a little slow."
• "Our waiter was excellent gave some great service."

Cons:

• "Service was terrible. I ordered a chicken sandwich and asked for no bacon ranch on it. When I received the sandwich it had bacon ranch on it."
• "Service was a little slow. No everyone's food came out."
• "The service was, frankly, the worst I’ve encountered in any restaurant."
• "Service was disappointing. Waitress was inattentive and seemed confused."
• "Waitress service was awful."
• "Service was very slow as they were short staffed & our particular waitress made us well aware of it with the attitude."
• "Terrible customer service. The bartender yelled at us saying he was not our server."

Food Quality

Pros:

• "Had a great fried calamari, my partner had fish and chips. Both were lightly battered, not greasy and delicious."
• "Food was good and set a fair price."
• "The best chicken pot pie I have ever gotten at a restaurant."
• "The Tavern wings and Soft Baked Pretzels were great and 3 of us had the Southern Fried Chicken Sandwich and it was flavorful and satisfying."
• "Food was brought out promptly and everyone raved about how good it was."
• "Both food and drinks are delicious."
• "The food was well prepared as ordered."

Cons:

• "The sandwich was okay, thin piece of chicken were not juicy or savory."
• "The Mac and cheese itself wasn't very cheesy tasting which I found odd."
• "Food made all of us sick last night 🤢🤢"
• "The brick oven pizza I had was as if the crust was pre-made and the skimpy topping added at the last minute."
• "It can get quite noisy during peak hours, so it may not be the best spot for intimate conversations."
• "Horrible food both nights, had the pork chops one night, and the burger with tots the second night."
• "The food sucked."

Atmosphere

Pros:

• "The atmosphere is really nice both inside and out. Cool brick wall and fireplace."
• "Great atmosphere and lots of TVs for watching sports."
• "Great atmosphere as well. Socially distancing in effect made it more intimate and enjoyable."
• "Very nice ambience, the sitting place has a good vibe."
• "It is very nice and cozy inside."
• "Nice ambiance inside - well spaced and not crowded."
• "The atmosphere is amazing. On summer nights you can sit out on the patio where they have fireplaces setup."

Cons:

• "It can be very loud on Sundays if your just going go for lunch to dinner because the football game is so loud!"
• "It can get quite noisy during peak hours, so it may not be the best spot for intimate conversations."
• "With all the TVs blaring it was very loud, which made it hard to socialize."
• "this is definitely not a place for someone with sensory issues. there is a LOT going on in there."
• "It was LOUD when my family and I were there."
• "The overall ambiance of Brick House Tavern + Tap did not help matters. The decor was lackluster."
• "The atmosphere was nice and comfortable the huge fireplace on a 32 degree day was awesome."

Price

Pros:

• "Food was good and set a fair price."
• "Good salad, and nice wine especially for happy hour price."
• "It’s definitely more expensive than an apple bees but well worth the price."
• "High quality everything for a pretty reasonable price."
• "Prices were reasonable."
• "I think food and drinks are fairly priced as well. Happy hour is awesome too."
• "Great Place with reasonably priced food."

Cons:

• "Everything was much more expensive than we expected and many of our favorite items were off the menu."
• "The side of bacon is just 2 pieces but the cost would leave you to expect more."
• "Both cost between $21-25."
• "The $40 price tag felt like a tribute to a culinary ghost, a payment for a meal that was more phantom than feast."
• "The cost was over 60.00 for 2 people."
• "Prices are high--8 wings $17, a handful of fries $5."
• "BH has raised prices ($8) for a plate of (7) 51-60 size shrimp."

Management

Pros:

• "Our server, Sam, was the only saving grace to offset the horrific treatment our group of 25 had with the Manager!!"
• "The manager even came over to say hi."
• "Our waitress was great, the manager was great."
• "The management staff was on their feet and very hands-on to help out the waiters."
• "The GM John was more than helpful."
• "Brick House Tavern is a great place to bring a family or clients."
• "Great service correction, as everyone makes mistakes, it really matters how you handle it that impresses customers."

Cons:

• "The gentleman didn't smell too great, but we suspect he was racist. (He had no trouble serving the white people in the restaurant)"
• "It's 10:15 Sunday night 1/8. There are about 10 guests at the bar and the bartender thought now would be a good time to deck scrub and mop the bar while guests are eating and drinking... utterly repuled at the lack of professionalism."
• "We were screamed at by 2 different bartenders on separate occasions because they were 'overwhelmed'."
• "The manager never even stopped by."
• "But his tone and his unwillingness to accommodate us was unbelievable from the minute we walked in the door."
• "Management was not very accommodating either."
• "It’s clear that a few bartenders were very racist, so if you are a person of color do not go."