GianMarco's Reviews Summary

Food Quality

Pros:

• "The Chicken GianMarco and their Wings are a family and friends favorite items!"
• "The Sicilian pizza was nice and softer than the grandma style, but just as delicious."
• "The food at Gianmarcos is outstanding and I never fail to fill up after a day at six flags."
• "The food was incredible. It all comes out piping hot and freshly made."
• "Everything we got was great; the Brooklyn upside down slice and this chicken parm pocket with delicious vodka sauce were the highlights."
• "The pizza was absolutely delicious! Fresh made!"
• "Food is AH-MAZING! Melt in your mouth delicious!"

Cons:

• "They forgot the pesto, which made it a bit dry."
• "The crust was very bready and overly crunchy on the bottom."
• "The chicken was okay, however, the 'murphy' portion was horrible."
• "Pizza dough seemed very thick and the sauce didn’t have much flavor."
• "The white and bbq chicken were both average, but the plain pizza was very bad."
• "Chicken masala dry."
• "Pizza slice with breadcrumbs and garlic bread. Everything was good except pizza slice."

Customer Service

Pros:

• "Customer service was great, and made us feel like part of the family."
• "Staff was very friendly and personable."
• "Very friendly and helpful staff serving us top notch pizza and subs."
• "The staff was very friendly."
• "The standout feature of my experience was their excellent customer service."
• "If I am lucky, Mario answers the phone. He is always friendly! Always polite! Always kind! Always patient! Always correct in taking my order! And always, always up for a little humor!"
• "The staff members stood out with their exceptional kindness and service."

Cons:

• "Table service was atrocious both times I met family there for lunch."
• "No one uses gloves when handling the food when it was brought to the staffs attention it was shrugged off as if 'no big deal'."
• "I visit this restaurant with my daughters every time I visit six flags great adventure... And every time he is very rude and I believe curses in Italian while putting the phone down a little bit."
• "I let them know that my steak was way to over cooked to 3 different workers and not once did I get a 'let me make that right for you' or Discount something."
• "Terrible customer service i walked in to get a slice the guy just kept playin with his dough behind the counter and ignored me."
• "Today they were inept from the get go. Mistaking my order, my total, my credit card, and not delivering what I ordered."
• "I ordered a pizza last night at 900pm and they to me 30 mins. They called me at 10pm and said the driver just came back because they couldn't find my house... Sure enough, they show up 10 minutes later with a cold pizza."

Ambiance and Cleanliness

Pros:

• "The whole dining area is lovely and pleasant to look at."
• "Decor is remarkable."
• "Warm and traditional atmosphere inside."
• "The decor was really welcoming and family friendly."
• "Not to mention the outdoor seating is wonderful! Candle lit at night, wonderful music playing!"
• "The aesthetic was cute and rustic."
• "I really liked the decor inside this establishment."

Cons:

• "Booths are sticky. Cobwebs every where."
• "I was put off by the amount of flies in the dining area."
• "The booth tables were old. Seats worn and torn."
• "I don’t know how any one could walk in the door and not walk out with the amount of flies warming inside the restaurant all over the food."
• "The presence of numerous flies around the restaurant was a drawback."
• "okay so the food and the people are nice but this is at least my third or fourth time there and I got to say there's a lot of flies."
• "Only negative point I will say is they need to have cleaner rest room. It was kind of dirty."

Unique Offerings

Pros:

• "Their menu offers creative options that are not found elsewhere."
• "They have dishes here that you won’t find anywhere else."
• "The dessert choices are a very welcome treasure in our small town."
• "They also offer delivery which is very difficult to find in our town."
• "One of the guys there named Pat always gives me the best suggestions!"
• "Their meatballs, VARIETY of pizzas and new baked clams are so tasty and unique."
• "The Grandma style pizza, a culinary masterpiece that transported our taste buds to new heights."

Cons:

• "Ordered a pizza to be lightly cooked without cheese as I was using my own. When I came to pick it up, there was the tiniest bit of sauce and I was charged full price."
• "Like c'mon man, you have access to IPB, Liscios rolls, Brooklyn Bakery etc delivered fresh daily and my Italian comes on frozen rolls?"
• "The back room has tables and is also used as a storage room."
• "Food was good but a little pricey, I was shocked to see Buffalo Wings listed as Market Price like I was ordering lobster."
• "French fries were good but was smelling oil a bit."
• "The meatball parm did not have extra cheese and they wrapped it in a paper plate."
• "Consistently inconsistent. Garlic knot chicken Parm was a chicken parm on a delicious garlic knot the first time I got it. Just ordered it again and it was on an old piece of bread that had no garlic on it."