Refinery Rooftop Reviews Summary

Category: American restaurant New York

Address: 63 W 38th St, New York, NY 10018, USA

Phone: +16466635951

Rating: 4.4
based on 272 reviews.

Views and Atmosphere

Pros:

  • "The views are nice though."
  • "Incredible view of the Empire State Building."
  • "Great atmosphere and decor. The views are amazing also!"
  • "Killer views and trendy vibes."
  • "Amazing view of the empire state building. Great to visit in any season."
  • "Gorgeous rooftop views."
  • "The view is stunning though and the location is really great."

Cons:

  • "However it’s a fun vibe, even though it gets really loud which makes it super hard to have a conversation."
  • "I was very disappointed that from my table I could not actually see the skyline, which was the whole reason I came."
  • "As a rooftop bar this is highly overrated."
  • "The view wasn’t what we were expecting since they had this plastic shield."
  • "The view and ambience is exactly as it looks in pictures- beautiful."
  • "The rooftop didn’t have a wide view, it only allows you to see Empire State Building."
  • "I wanted big views of the city and while this place didn’t have a wide view of the city, it has a fantastic view of the Empire State Building and other surrounding buildings."

Food and Drinks

Pros:

  • "The sliders and grilled chicken club sandwich were delicious but the chicken and waffles and the French toast on their brunch menu are where it’s at."
  • "Wonderful service and the food was excellent!"
  • "The food was excellent and very reasonably priced."
  • "The food was delicious."
  • "The food is phenomenal; the lobster roll and macaroni and cheese are to die for."
  • "Food and drinks were outstanding. We had the truffle and yucca fries- both were great, sliders, shrimp tacos, meatballs."
  • "The food is good. We had the guacamole, fish tacos and sliders."

Cons:

  • "The food was decent but limited choice."
  • "Drinks and food highly overpriced as expected, which gets old and is unfortunate."
  • "The restaurant did not have more french toast at 1:30 pm - that’s pretty early to run out of a dish."
  • "The food was great, maybe a little overpriced for the serving size."
  • "Once you get around ordering a main entree it kind of loses it’s flavor and fizzles out."
  • "Food was mediocre (fries were too salty and meatball was too chewy) and glassware are not thoroughly clean."
  • "The food was not bad, definitely overpriced for what you get."

Service

Pros:

  • "And service was quick and friendly."
  • "Our service was excellent, really spot on."
  • "They were also very kind to give us a free dessert since it was birthday :)"
  • "The waitress provided impeccable service."
  • "Service was excellent from host/hostess, bartender, waitstaff and bus people."
  • "The service was awesome, attentive, gave food recommendations, and wished us well on our trip home."
  • "We had the pleasure of receiving stellar service from both Ellie and Jason."

Cons:

  • "The waitress wasn’t paying attention to us too much, she took our order and never came back to ask anything else."
  • "A very aggressive doorman shouted at us that we cannot enter since our son is below 21."
  • "Dismissive staff, and we were forced to stand the entire duration of our visit."
  • "The server didn't even wait for us to pay for our meal before redirecting our heater to another table."
  • "The hostess was rude since we arrived."
  • "Waiting for 40 minutes to have our starter, terrible service, very disappointed with the table, a lot of empty spaces outside but they refuse to move our party because the reservation wasn’t for weeks in advance."
  • "The staff was friendly, the slight exception was the hostess."

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