El Nuevo Bohío Tropical Reviews Summary

Category: Puerto Rican restaurant New York

Address: 20 Westchester Square, Bronx, NY 10461, USA

Phone: +17184094442

Rating: 4.2
based on 132 reviews.

Food Quality

Pros:

  • "Food's great, prices are reasonable, so much flavor per square inch on your plate!"
  • "They're getting better with the flavor of their Roast Pork Shoulder because before it was really bland."
  • "The food was delicious! I got chicken with white rice and sweet plantain."
  • "Food was good. I tried the ago Too pick. The steak was griddled and was amazing."
  • "Excellent price. Great service. One of the best Dominican breakfast and the price couldn't be better."
  • "The food here is awesome. Any day of the week or weekend this place food is fresh and delicious."
  • "The Mofongo is usually pretty good."

Cons:

  • "The rotisserie chicken was dry and the lechón tasted old, dry and reheated."
  • "The food basically is bland, no where near Puerto Rican flavor nor Dominican."
  • "The monfongo was also tasteless."
  • "Crackles Pork Dry so dry it crumbled there was no meat to eat it looked like card board ...my sister in law got sick I will never eat there again."
  • "Chicken was tasteless. It wasn't seasoned."
  • "The food is bland no taste like its cook with just water."
  • "The food was tasteless, greasy, and overcooked."

Customer Service

Pros:

  • "Today the service was great, they were polite even though they were very busy."
  • "First time here and Ranzel was a great server."
  • "A very attentive staff & courteous service."
  • "Blanca has exceptional customer service skills and is a true asset to Bohio."
  • "Everyone working here are very polite and professional."
  • "Most delivery guys are polite and courteous."
  • "Delicious, savory latin food, friendly customer service, clean, food fresh and served within appropriate time."

Cons:

  • "The older cashier is very rid and needs to learn better customer services skill."
  • "BAD BAD service when you call the waitresses to come over they don't answer."
  • "Very unprofessional I called to have delivery service it was a few minutes after 10 am because they say delivery starts after 10 and the woman told me call back in 2 minutes I called back then she said 5 minutes then I asked what time does delivery service start and she hung up on me very unprofessional I’m definitely making a complaint with the manager."
  • "Absolutely horrible service."
  • "The workers were more concerned about what was on their cell phones than actually tending to the clientele."
  • "The women who take your orders are rude."
  • "Horrible service, I called and they had me on hold for 10 minutes."

Delivery & Efficiency

Pros:

  • "They delivered within about 20-25 minutes."
  • "The service is fabulous there was a very long line but the workers get you out fast!"

Cons:

  • "Management needs to get on top of this now. You're going to be losing money if you're not taking phone orders for pickup or delivery."
  • "Don't call for delivery cause they will keep you waiting on hold because they are likely understaffed."
  • "It took them an extra 12 minutes to bring my sandwich out."
  • "Delivery took over an hour and the food was ***cool*** not hot, not warm, not room temperature, cool."
  • "They lie about how long delivery will take."
  • "I made a delivery ordered and the gentleman that took the order first had an attitude."
  • "I called for a delivery in the morning hrs and the woman that answered the phone stated that deliveries start at 10:00 am which is fine so I said ok I will call back at that time and thanked her and she rudely just slammed the phone down while I was still talking."

Pricing & Value

Pros:

  • "Great food at very reasonable prices, nice size dishes too!"
  • "Big portions along with reasonable prices."
  • "The prices are perfect."

Cons:

  • "The prices are on the higher end for what you get."
  • "They over charge me."
  • "I got 2 lunch specials which costed 22 dollars and it was so disappointing it was so small and barely came with any food."
  • "Food tasted good but very overpriced."
  • "I was charged $26 plus service fee for using my card for a beef lunch (which was super salty)."
  • "The only thing that makes sense about ridiculous pricing was that I was charged $5 for side of rice and $5 for extra gravy for my mofongo."
  • "I think that was way too pricey."

Order Accuracy & Attention

Pros:

  • "Excellent selection of food, always hot and ready to go."
  • "One of the best puerto rican restaurant.great alcapurias delicious chicken on grill with tostones.i dont eat tostone from everybody but this restaurant is one my favorite tostones maker the gandules rice is also delicious with good expreso coffee."

Cons:

  • "Bought 3 mangos and ask for one with no onions and they could not even get that correct called to complain and the girl fist could not understand English and then said I was lying they don’t even deserve 1star they don’t have good customer service all they care is to sell something."
  • "They charged me for an extra mojito which in all my life never has a Spanish restaurant charged for it."
  • "They charged me a dollar extra on each sandwich for the lettuce and tomatoes."
  • "The pound of pork was nothing but scraps! And they didn't offer any limes."
  • "Either hire new staff to replace the grumpy ones there now or hire more staff to help out."
  • "If you not paying attention on your food order they will give you food that fell on the floor."
  • "For an order of baked chicken with rice they give half of the quarter part of chicken....not even a WHOLE quarter."

Atmosphere & Cleanliness

Pros:

  • "The place is clean, and newly renovated to allow easier accommodations."
  • "This place has great, freshly cooked food."
  • "The food is working class Hispanic/Caribbean classics."
  • "If you like Puerto Rican grub you’ll love this place! It’s my go-to when I’m in the Bronx."
  • "The place was clean."
  • "Where do I start from the minute you walk in and that beautiful aroma of Hispanic food hits your nose."
  • "Your Restaurant Business serves the community, City and Private workers."

Cons:

  • "I wish that where you place the orders was bigger really small not enough room to social distance maybe 3 people fit in at a time."
  • "During holidays, overcrowded, may have to wait at least 30 to 30 minutes to be seated."
  • "Don't like that they use cheap small plastic cups for your beverages...bad for the environment and just looks cheesy."
  • "It's more like a take out sit down place."
  • "Since they renovated awhile back, not sure what happened to this business."
  • "Waitress lashes out when you question why is taking so long for the food to arrive."
  • "The service was horrible. And I don't get why when 2 waitresses were arguing over attending to my table."

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