Haiku Asian Bistro Reviews Summary

Service

Pros:

• "Lastly, all employees were masked during my time, and at one point his mask began to fall off and he apologized and said “I’m so sorry my mask came down” Very big on safety."
• "The servers are very pleasant, you receive your good promptly after ordering and it's always piping hot and delicious!!!!"
• "Service is great and we loved the food."
• "Spilled my water and they were there cleaning it faster than I could believe."
• "Our initial server, Jessie, was very much interactive and outgoing."
• "Great customer service for a busy Saturday night."
• "Friendly and welcoming staff as usual, good food and drinks, you are made to feel very comfortable."

Cons:

• "VERY disrespectful. My boyfriend and I ordered food and they only brought some of the food and then REFUSED to bring us what we paid for."
• "The customer service was poor I placed an order. I was told that it will be ready in 15 minutes. I got there in 15 minutes and it took an additional 20 minutes."
• "Service and atmosphere was very hostile after my friend changed her drink order."
• "Horrible service, took my check didn't ask if I needed change."
• "Waiters were doing nothing but watching TV."
• "However, no one arrived to take my order after sitting unattended more than 10 minutes during lunchtime."
• "The service was slow and inattentive."

Food Quality

Pros:

• "The food was fresh & I didn't feel like I was being rushed out."
• "Our table ordered about 11 plates and everything was super delicious!!!"
• "The food was delicious and very generous portions."
• "I enjoy the General Tso's Chicken, White Rice and Salad menu combo."
• "Their sushi is so delicious and I probably get take-out from here every other week."
• "The fish was fresh and it was very good."
• "The pork gyoza (aka dumplings) are so good."

Cons:

• "The food was not good at all. Portions still cold almost frozen."
• "The prices on the menu were clearly inflated for the quality of food being served, making it an extremely poor value for money."
• "The sushi pieces were so small, seriously, only half the size it should've been."
• "The food didn't come for another hour. It was soggy and unedible and half the orders were wrong."
• "Cocktails are horrible (we tried 4 of them)."
• "The sushi tasted bland and the sashimi seemed like it wasn't as fresh as it should be."
• "The food was awful & it didn’t even contain the ingredients listed on the menu."

Atmosphere

Pros:

• "The mood was just right! The lights were dim which made me feel relaxed & at home."
• "David is more than friendly, he brings the definition of family to a new level."
• "This place is hip.. loud, lively music."
• "The atmosphere is nice and warm, with comfortable spacing between tables."
• "Atmosphere is very pleasant."
• "When it comes to the atmosphere it's fantastic."
• "The ambiance of the restaurant is quite serene with music playing in the background at a mellowed tone."

Cons:

• "Service and atmosphere was very hostile after my friend changed her drink order."
• "In terms of atmosphere: there is none."
• "The place is a bit dark so if you have vision issues you may opt for somewhere else."
• "Additionally, the ambiance was lackluster, with outdated decor and uncomfortable seating."
• "Once we got our food we noticed the lady was staring at us while pointing and laughing, talking to another worker."
• "The place has had a great face lift under new ownership."
• "The food is standard, but the dark setting and impolite staff make it not pleasant."

Value

Pros:

• "The prices are fair, the portions are very adequate and they do have lunch specials at lower prices, which include your soup of choice."
• "The seafood treasure on the lunch menu has to be the best value in town."
• "The lunch specials still offer an amazing bang for my buck while other restaurants' prices have increased."

Cons:

• "I ended up having to pay $40 for 3 simple rolls and miso soup (when the menu says $15 lunch deal)."
• "It’s very pricey for tiny portions."
• "Food will run you 50 to $60 per person, not including drinks."
• "A bit overpriced but worth it if you’re going out shortly thereafter in Mamaroneck Ave."
• "Happy hour is just for name sake as it is expensive though."