"I really enjoy the cozy ambiance of this little place."
"From the moment you walk in, you can already feel the close knit feeling of Japanese restaurants."
"Very charming (and cozy) inside."
"Decor and atmosphere of the place are also great for a friend meet up or date."
"The establishment was small which adds to the uniqueness and provides an experience as though you were in a Japanese restaurant in Japan."
"Ambiance, environment, and elegance."
"Such a quaint and cozy space, where their udons are freshly handmade and never disappoint!"
Cons:
"Small place with limited seating and tight space. We arrived around noon and were able to get the table right away."
"The place is small and tight."
"Overall it's is small space inside. It's crowded."
"It's super tight inside."
"Very small place though, they pack you in like sardines."
"It’s way small and too crowded."
"However, the downside of this location is that it’s extremely small and cramped."
Service
Pros:
"The service was quick and friendly."
"Service: no detail was overlooked 💯"
"Overall I will say that I had a delicious meal that was prepared well and served by delightful staff."
"The staffs are super friendly and super helpful."
"Service is very friendly, highly recommended!"
"Friendly service."
"The service was attentive - our server constantly checked in and refilled our water, and made sure to ask if we were done before taking away our bowls."
Cons:
"The service wasn't the best, but it was pretty busy so I can't blame them."
"We just had a bad service from our server Yuki from the beginning to the end."
"Worst service in New York….. The waiters are so rude….. Save your money for nicer people!!"
"Service is bad. Chicken karrage came with hair in it and there is no any sorry from the server."
"Unfortunately we found the waitstaff to be ruder than average in NYC."
"Customer service is VERY BAD."
"The worst service I’ve ever received."
Food Quality
Pros:
"The bacon appetizer is the star ⭐️."
"The Niku Udon is what raku is most known for and for a good reason! The soup is very flavorful and the tripe is really tender."
"The noodles were made in house and was perfectly chewy in consistency and the broth was also exquisite."
"The fried chicken (chicken tatsuta-age) was so tender and delightful."
"The texture of the udon was perfect, the best I’ve had!"
"The kitsune was brimming with flavor, the broths had so much depth to them, and the meat in the niku was cooked to perfection."
"The tempura however was the best."
Cons:
"It was not worth the price and quality has gone down since the last time I was there."
"But their the most popular udon(Gyunan) was americanized. I can’t find Japanese tasty in this Udon."
"The bonito flakes were so strong it was just wayyy to fishy for me."
"The Katsudon I had was made of low quality meat with large portion of inedible pork fat."
"Fried tofu was soggy the moment it was out. Fried chicken was dry and not marinated well."
"The pork Katsu don was very bland with old, dry pork."
"The udon noodles were thick and unappetizing, bearing no resemblance to authentic Japanese cuisine."