"Service was quick and efficient, and the coffee tastes great."
"The staff was always nice to me and find you often get based upon the disposition you present."
"The servers were kind and helpful with the situation."
"They also have an incredibly nice and helpful staff that are more than happy to recommend to you what's best on the menu."
"The staff members are really friendly and always greet me."
"The staff was friendly and helpful."
"Great staff and a quiet place for a chat or to work on a laptop."
Cons:
"Unfortunately, the service can be spotty. One Sunday morning we waited 45 minutes for 2 sandwiches."
"I so badly want to love this local coffee shop, but I've observed consistently rude customer service each of the few times I've gone."
"So disappointed. Came in today Tuesday around 2pm and was barely acknowledged."
"The customer service is hit or miss, but most of the time feels a bit cold / distant."
"Terrible experience twice in this cafe where the staff is just not trained to be client facing."
"The girl at the register has an attitude, she rarely smiles, and she talks to clients as if they need to serve her."
"Employees were kind and welcoming but the quality control is horrible."
Food & Drinks
Pros:
"Ambience is quiet and the food is great."
"The coffee here is the best in Forest hills by a big margin."
"The coffee here is strong but it tastes great!"
"The latte I ordered was fantastic."
"Coffee is great and the cappuccino I had."
"Red Pipes has a delicious selection of drinks and baked goods."
"The food is fresh and tasty, and a huge selection of vegan and gluten free options."
Cons:
"In summary: quality of the food has declined, owner has a horrible attitude."
"I walked in with high hopes being that this place has 4 stars. However, all 4 of my friends got different coffees and every single one was sickening."
"The coffee I had was also hands down terrible."
"The food isn’t fresh, everything is pre-made or sold in wrappers."
"The drinks are honestly hit or miss with me - there’s a bit of inconsistency in their preparation."
"The milk tasted weird and I started to feel sick after a few minutes."
"By far the worse mocha latte I’ve had."
Ambience & Atmosphere
Pros:
"It's a great place to take a break from when you're too consumed with the fast pace of what can sometimes be our overwhelming NYC life."
"Has a quirky cool interior but was busy so we sat outside."
"The atmosphere is very cozy. You can get lost in your school work enjoying a great latte macchiato."
"You will enjoy the charm and character of this comfortable cafe."
"The area is amazing."
"The Coffee Shop is so cute and cozy, all the arts from local artists and the decoration make this a great place to spend some great time while enjoying a good cup of coffee."
"Very nice and cozy place right in the middle of Forest Hills."
Cons:
"It was extremely hot inside the establishment. They don’t have fans, AC’s, not even a central air circulation system so I started feeling worse."
"Seating inside is depressing."
"The space is very small and conjusted."
"This is not an ambiance place, mostly very basic in appearance, feeling a bit like an old empty bookstore."
"The layout is good to sit with a coffee and read or work on a laptop. Electrical sockets are available. However, I found the music too loud to be able to focus on reading/working."
"The atmosphere is trés belle."
"The place have a very relaxing atmosphere."
Management & Staff Attitude
Pros:
"Rene', the owner, made my friend and I feel at home when we visited our first time."
"The owner, Renee, himself a great performer, circulated among the small crowd, making sure everyone was enjoying themselves."
"The owners are the most friendly people you could ever meet and can find something to engage with anyone especially with the young generation."
"The staff is very chill and the owner is really nice."
"The baristas and the owner are so nice, always caring to give you the best customer service."
Cons:
"Cute cafe but wish it was better managed."
"When I asked her to wash her hands, she got defensive and gave me the worst attitude."
"The owner basically tried to school me saying some people like vegan and some people don’t."
"The owner was really passive aggressive, as he does not accept criticism."
"I provided the feedback to the owner (old white gentleman) and he gave me a nasty attitude."
"The staff at the cafe bar are lovely but the manager (?) was so incredibly rude."
"So I went to the owner which is a stuck up person that barely speaks English."