Red Pipes Cafe Reviews Summary

Category: Coffee shop New York

Address: 71-60 Austin St, Queens, NY 11375, USA

Phone: +17186350245

Rating: 4.0
based on 144 reviews.

Customer Service

Pros:

  • "Service was quick and efficient, and the coffee tastes great."
  • "The staff was always nice to me and find you often get based upon the disposition you present."
  • "The servers were kind and helpful with the situation."
  • "They also have an incredibly nice and helpful staff that are more than happy to recommend to you what's best on the menu."
  • "The staff members are really friendly and always greet me."
  • "The staff was friendly and helpful."
  • "Great staff and a quiet place for a chat or to work on a laptop."

Cons:

  • "Unfortunately, the service can be spotty. One Sunday morning we waited 45 minutes for 2 sandwiches."
  • "I so badly want to love this local coffee shop, but I've observed consistently rude customer service each of the few times I've gone."
  • "So disappointed. Came in today Tuesday around 2pm and was barely acknowledged."
  • "The customer service is hit or miss, but most of the time feels a bit cold / distant."
  • "Terrible experience twice in this cafe where the staff is just not trained to be client facing."
  • "The girl at the register has an attitude, she rarely smiles, and she talks to clients as if they need to serve her."
  • "Employees were kind and welcoming but the quality control is horrible."

Food & Drinks

Pros:

  • "Ambience is quiet and the food is great."
  • "The coffee here is the best in Forest hills by a big margin."
  • "The coffee here is strong but it tastes great!"
  • "The latte I ordered was fantastic."
  • "Coffee is great and the cappuccino I had."
  • "Red Pipes has a delicious selection of drinks and baked goods."
  • "The food is fresh and tasty, and a huge selection of vegan and gluten free options."

Cons:

  • "In summary: quality of the food has declined, owner has a horrible attitude."
  • "I walked in with high hopes being that this place has 4 stars. However, all 4 of my friends got different coffees and every single one was sickening."
  • "The coffee I had was also hands down terrible."
  • "The food isn’t fresh, everything is pre-made or sold in wrappers."
  • "The drinks are honestly hit or miss with me - there’s a bit of inconsistency in their preparation."
  • "The milk tasted weird and I started to feel sick after a few minutes."
  • "By far the worse mocha latte I’ve had."

Ambience & Atmosphere

Pros:

  • "It's a great place to take a break from when you're too consumed with the fast pace of what can sometimes be our overwhelming NYC life."
  • "Has a quirky cool interior but was busy so we sat outside."
  • "The atmosphere is very cozy. You can get lost in your school work enjoying a great latte macchiato."
  • "You will enjoy the charm and character of this comfortable cafe."
  • "The area is amazing."
  • "The Coffee Shop is so cute and cozy, all the arts from local artists and the decoration make this a great place to spend some great time while enjoying a good cup of coffee."
  • "Very nice and cozy place right in the middle of Forest Hills."

Cons:

  • "It was extremely hot inside the establishment. They don’t have fans, AC’s, not even a central air circulation system so I started feeling worse."
  • "Seating inside is depressing."
  • "The space is very small and conjusted."
  • "This is not an ambiance place, mostly very basic in appearance, feeling a bit like an old empty bookstore."
  • "The layout is good to sit with a coffee and read or work on a laptop. Electrical sockets are available. However, I found the music too loud to be able to focus on reading/working."
  • "The atmosphere is trés belle."
  • "The place have a very relaxing atmosphere."

Management & Staff Attitude

Pros:

  • "Rene', the owner, made my friend and I feel at home when we visited our first time."
  • "The owner, Renee, himself a great performer, circulated among the small crowd, making sure everyone was enjoying themselves."
  • "The owners are the most friendly people you could ever meet and can find something to engage with anyone especially with the young generation."
  • "The staff is very chill and the owner is really nice."
  • "The baristas and the owner are so nice, always caring to give you the best customer service."

Cons:

  • "Cute cafe but wish it was better managed."
  • "When I asked her to wash her hands, she got defensive and gave me the worst attitude."
  • "The owner basically tried to school me saying some people like vegan and some people don’t."
  • "The owner was really passive aggressive, as he does not accept criticism."
  • "I provided the feedback to the owner (old white gentleman) and he gave me a nasty attitude."
  • "The staff at the cafe bar are lovely but the manager (?) was so incredibly rude."
  • "So I went to the owner which is a stuck up person that barely speaks English."

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