Shane's Brooklyn Reviews Summary

Service

Pros:

• "The wait time was next to nothing which was great for it not to be a fast food restaurant."
• "Everyone was hospitable, professional and overall just kind."
• "Our waiter was attentive and thanked us for our patience."
• "The host, Greg is also the sweetest. :)"
• "Our waiter was extremely kind and on top of our order/service."
• "Customer service was great!"
• "Waitress and everybody else were super friendly and efficient."

Cons:

• "Need experience bartenders. They cant make a sangria."
• "It took an eternity to get our drinks and food."
• "Sloooooooooooow service."
• "They only accept pre orders ONLY if you send them your payment via cash app."
• "Seems like the waiter forgot about our table, had to wait for the syrup and utensils…"
• "The overall service has made this place lately unbearable."
• "The customer service is terrible there and we decided to eat and Tom’s. Do waste your time at Shane’s!!"

Food Quality

Pros:

• "The food is absolutely fabulous."
• "Now the food Lord just take all my money!!!!!"
• "The food was freaking immaculate. The chicken and waffles was cooked to perfection."
• "The Sorrel drink... You must get the Sorrel drink."
• "The salmon was cooked perfectly and the grits were creamy."
• "The food was really really good here. We all had no complaints about our food, everyone enjoyed whatever they ordered."
• "Mac & cheese was very tasty."

Cons:

• "The eggs were skimpy and dry. The waffles were hard and the pancakes were very thin."
• "The food was tasteless, blandly presented, and very small-portioned."
• "The chicken was dry."
• "They must have gone to catch the fish while we waited 70 minutes for fish and grits and chicken and waffles."
• "The shrimp was tasty but the grits acquired no flavor."
• "The issue is the food to price ratioZ the eggs were skimpy and dry."
• "The food looks good, but I’m also about presence and her energy and aura was very negative."

Ambiance

Pros:

• "Casual decor, but still feels 'special'."
• "Nice cozy spot with good food."
• "Positive, pleasant atmosphere."
• "Good music and atmosphere."
• "The atmosphere is great, with R&B music playing at a good/non-overpowering level."
• "Great music, cozy but modern vibes."
• "The jazz/blues vibe in the basement was fun."

Cons:

• "Place was hot. They had only fans."
• "The tables are a bit close to each other and the place is a little small."
• "The entrance area was not attractive. Floors not swept, tables not cleared, table sticky."
• "The place is so old, and dark that i lost my appetite. The table was sticky and wobbly."
• "Crowdeddddddd! Long waits for a table."
• "Feeling very much squeezed into their tight basement."
• "But tables are a little too close together."