"The pastries were so good which had a unique flavor then other chains."
"The chocolate croissant was the best I've had in the United States."
"Pastries were tasty as always."
"The croissants and pain au chocolats from this place are some of the best I’ve found in Manhattan."
"The croissant melts in your mouth and the little merenges are to die for specially the Caramel one."
"Their brioche cramiques are INCREDIBLE, and their other pastries and treats are absolutely delicious as well."
"Simply the best chocolate croissant I've had in NYC."
Cons:
"I rarely give one stars, but unfortunately the croissants in this place was worth no stars."
"These pastries are sent to the store guys. that is why they aren’t fresh or good they are cold from long distance travel."
"Absolutely the worst bakery (pastries) I ever had!! Absolutely non-authentic 'French' bakery!!"
"Their croissants are not as good any more. They used to be flaky, buttery, creamy and full of life."
"I honestly didn’t like the pastry, it’s like a merengue topped with whipped cream and the topping of your choice. It’s too sweet and nothing out of the ordinary this world as it looks."
"The pastries aren’t so good, and they aren’t french style at all."
"Several times they have been burnt, this is a high end bakery and I should have to open a box of burnt croissants 6 croissants all burnt for $23.70."
"Best service I’ve ever seen in New York City for a pastry shop! Their staff are always super friendly and helpful."
"Staff was amazing - efficient, warm, accommodating."
"The staff was super nice and friendly, which is always nice to find in the city."
"The employees so perfect in this location... kind, speedy, receptive, and had great customer service skills."
Cons:
"It's a shame because we would like to recommend it to our friends, but with this service that leaves something to be desired, it won't be possible."
"Poor customer service. We dine in and no plates."
"Employees seemed slightly unfriendly and a GIANT fly was buzzing around, which was gross b/c most of their pastries are uncovered."
"I felt really bad at this place in particular... the attendant was rushing me."
"worse customer service ever: disrespectful, arrogant and eyes rolling."
"Customer service lacks tremendously."
"The sales staff by the register is very rude and unprofessional!!"
Cleanliness and Ambiance
Pros:
"It was super clean and the staff was good also.!!!!"
"First and foremost, interior looks pretty, that chandelier is a major vibe."
"Not an ordinary bakery but definitely one of a kind! Go check out their huge chandelier!"
"Wow. This place is the real deal. The woman who waited on us (unsure if she was the owner) answered all of our questions and made us feel excited to be there."
"Absolutely beautiful interior and a great place to stop for dessert."
"Service is top-notch and then some, and the ambience is charming and welcoming, but also classy."
"The interior is beautifully decorated with a large chandelier."
Cons:
"Pastries were tasty as always, but the upstairs dining area has a huge fly problem."
"The sight of dust near the pastries was off-putting."
"The tables are full of trash."
"Other than that the place looks really dirty."
"They have indoor seating but the tables are dirty."
"Tea station dirty and unkempt is a turn-off."
"The place is not clean. No one cleans the table."