"The brisket sandwich amazing, I could only eat 1/2 because it was so big."
"The yardbird chicken sandwich is fantastic, lots of seasoning and sauce."
"The ribs are smoked perfectly and fall off the bone."
"The Kansas City Burnt ends were perfection, especially with the Memphis Ranch I ordered for dipping the meat."
"Food was exactly what we wanted. Tender meats and flavorful sauces."
"The brisket is perfectly tender mixed and it goes so well with everything else in the taco."
"The brisket loaded fries were out of this world!!! So delicious!"
Cons:
"The Mac and cheese was also pretty bland."
"Ribs were way too salty, no meat on bones and burnt."
"The burnt ends weren't burnt. There was no burnt bark."
"The ribs that I ordered with no sauce were dry."
"The mac and cheese was all oily."
"Food is underwhelming. The sauce was really doing a lot of work to make up for the poorly cooked meat of low quality."
"The meats were dry."
Customer Service
Pros:
"Customer service was awesome as well."
"The staff was amazing- so pleasant and helpful."
"Good and friendly staff."
"Great food, friendly staff, and quick service."
"The employees are very nice and accommodating."
"Staff was friendly and very committed to providing the best meal possible."
"Staff is amazing."
Cons:
"As soon as I approached the entrance to the bathroom I smelled a horrible odor."
"Customer service goes a long way and this young man was a bit snarky."
"Called to see if they could take my order over the phone and the guy was very rude."
"The lady was completely rude and impatient and cut us off in the middle of asking further questions about the inaccurate online menu."
"Service not very good. No one really in restaurant and tables were dirty and it was too chaotic."
"Service was rough It took way longer than it should have. In an empty place."
"The customer service is horrible."
Value for Money
Pros:
"Fat Jack’s is pricey but their BBQ is so good I’m happy to pay it."
"Super meal, could only eat half, now I have dinner for Wednesday night."
"Everything I have had so far from here has been delicious and all for a reasonable price."
"Prices are decent too."
"Prices are very reasonable even with the continual increase in meat prices right now."
"The food here is worth every penny."
"Love fat jacks! I order the pulled chicken every time. I’m specific with my order and they always get it right!"
Cons:
"They didn’t have ice for the soda machine either, so you were forced to drink your beverage warm."
"They charge you for a little extra on the side, who does that."
"This was pretty expensive for not much food."
"WHAT I RECEIVED WAS DEFINITELY NOT WORTH THE AMOUNT THAT I PAID FOR IT."
"The food is over priced. Went there spent 94.00 for a family of four."
"For a pound of Kansas burnt tips, a large order of fries and a cheese burger with an 18% tip it $54 !!!"
"For $41 for 2 sandwiches they need to do much better."
Ambiance and Atmosphere
Pros:
"Went during lunch and it was not crowded which I found nice because it was a peaceful meal that was enjoyed by me and my family."
"I just found this place and will absolutely be coming back!"
"Easily the best BBQ I’ve ever had and that’s including my time in Texas."
"Went to the grand opening and met the new owners. Amazing people super friendly."
"Hidden jem for amazing BBQ that is a BYOB facility so if you like to have some alcoholic drinks with delicious bbq you will need to bring them with you."
"I walked into the restaurant and the atmosphere was like none other. Smiling faces, great personality from the staff."
"Place was clean and welcoming."
Cons:
"The music was so loud in seating area it was stressful."
"I didn't like the fact that it was so quiet in the restaurant I could hear what I thought was a microwave door opening and closing while our food was being prepared."
"I knew something was wrong when I went there for a weekend lunch and the place was empty."
"It was definitely mediocre at best. Serving sizes are tiny for the price."
"Even with a limited menu, there was a ton of options."
"It was empty on a Thursday night at dinner time."
"All the food was cold. It didn't even smell like a barbeque joint."