Fat Jack’s BBQ Reviews Summary

Category: Barbecue restaurant

Address: 3820 NJ-42, Turnersville, NJ 08012, USA

Phone: +18562592323

Rating: 4.1
based on 122 reviews.

Food Quality

Pros:

  • "The brisket sandwich amazing, I could only eat 1/2 because it was so big."
  • "The yardbird chicken sandwich is fantastic, lots of seasoning and sauce."
  • "The ribs are smoked perfectly and fall off the bone."
  • "The Kansas City Burnt ends were perfection, especially with the Memphis Ranch I ordered for dipping the meat."
  • "Food was exactly what we wanted. Tender meats and flavorful sauces."
  • "The brisket is perfectly tender mixed and it goes so well with everything else in the taco."
  • "The brisket loaded fries were out of this world!!! So delicious!"

Cons:

  • "The Mac and cheese was also pretty bland."
  • "Ribs were way too salty, no meat on bones and burnt."
  • "The burnt ends weren't burnt. There was no burnt bark."
  • "The ribs that I ordered with no sauce were dry."
  • "The mac and cheese was all oily."
  • "Food is underwhelming. The sauce was really doing a lot of work to make up for the poorly cooked meat of low quality."
  • "The meats were dry."

Customer Service

Pros:

  • "Customer service was awesome as well."
  • "The staff was amazing- so pleasant and helpful."
  • "Good and friendly staff."
  • "Great food, friendly staff, and quick service."
  • "The employees are very nice and accommodating."
  • "Staff was friendly and very committed to providing the best meal possible."
  • "Staff is amazing."

Cons:

  • "As soon as I approached the entrance to the bathroom I smelled a horrible odor."
  • "Customer service goes a long way and this young man was a bit snarky."
  • "Called to see if they could take my order over the phone and the guy was very rude."
  • "The lady was completely rude and impatient and cut us off in the middle of asking further questions about the inaccurate online menu."
  • "Service not very good. No one really in restaurant and tables were dirty and it was too chaotic."
  • "Service was rough It took way longer than it should have. In an empty place."
  • "The customer service is horrible."

Value for Money

Pros:

  • "Fat Jack’s is pricey but their BBQ is so good I’m happy to pay it."
  • "Super meal, could only eat half, now I have dinner for Wednesday night."
  • "Everything I have had so far from here has been delicious and all for a reasonable price."
  • "Prices are decent too."
  • "Prices are very reasonable even with the continual increase in meat prices right now."
  • "The food here is worth every penny."
  • "Love fat jacks! I order the pulled chicken every time. I’m specific with my order and they always get it right!"

Cons:

  • "They didn’t have ice for the soda machine either, so you were forced to drink your beverage warm."
  • "They charge you for a little extra on the side, who does that."
  • "This was pretty expensive for not much food."
  • "WHAT I RECEIVED WAS DEFINITELY NOT WORTH THE AMOUNT THAT I PAID FOR IT."
  • "The food is over priced. Went there spent 94.00 for a family of four."
  • "For a pound of Kansas burnt tips, a large order of fries and a cheese burger with an 18% tip it $54 !!!"
  • "For $41 for 2 sandwiches they need to do much better."

Ambiance and Atmosphere

Pros:

  • "Went during lunch and it was not crowded which I found nice because it was a peaceful meal that was enjoyed by me and my family."
  • "I just found this place and will absolutely be coming back!"
  • "Easily the best BBQ I’ve ever had and that’s including my time in Texas."
  • "Went to the grand opening and met the new owners. Amazing people super friendly."
  • "Hidden jem for amazing BBQ that is a BYOB facility so if you like to have some alcoholic drinks with delicious bbq you will need to bring them with you."
  • "I walked into the restaurant and the atmosphere was like none other. Smiling faces, great personality from the staff."
  • "Place was clean and welcoming."

Cons:

  • "The music was so loud in seating area it was stressful."
  • "I didn't like the fact that it was so quiet in the restaurant I could hear what I thought was a microwave door opening and closing while our food was being prepared."
  • "I knew something was wrong when I went there for a weekend lunch and the place was empty."
  • "It was definitely mediocre at best. Serving sizes are tiny for the price."
  • "Even with a limited menu, there was a ton of options."
  • "It was empty on a Thursday night at dinner time."
  • "All the food was cold. It didn't even smell like a barbeque joint."

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