"The bikes were good shape. good speed and traction on the downslopes."
"The bikes were good quality and looked after."
"The bike was of very high quality with multiple gears, even got an helmet offered."
"The bikes are very good and sturdy."
"Bikes were in great condition."
"Their bikes are in excellent condition."
"The bikes was clean and in good shape being a bike rental."
Cons:
"The bikes were pretty old and uncomfortable."
"The bike provided by the company had really bad gears which won’t change easily."
"Rented bike for 9 yr old and the gear was broken, back tire would get stuck."
"Out of the 4 ebikes we rented, 2 of them stopped working mid ride."
"Low quality bikes-bike pedal on a tandem bike came off in the middle of Central Park."
"Old bikes, with completely worn tires and gears don’t work."
"Our bicycles were in really bad condition."
Customer Service
Pros:
"I found the staff to be very friendly & helpful!"
"They honored a sales price I’d found online and were super friendly and helpful getting us all situated."
"The lady, Didi was very nice and friendly."
"The staff was very young but seemed very well trained and were all quite nice."
"Claudia was phenomenal, super nice and friendly knew everything we needed to know and places to ride."
"The ladies at the bike rentals were super accommodating. Damaris and Maria were so nice and helpful."
"We were taken care of by Didi, and she’s an angel."
Cons:
"Unreliable places... Thieves! Avoid at all cost."
"Stay away from this company. Go to trip advisor, YELP, and BBB and read similar stories as well as bike safety concerns."
"They don’t even honor the prices they tell you on phone!"
"Customer service has a lot to improve, we were treated very poorly, and they were very disrespectful when talking to us."
"Extremely rude when asked why they ripped me off."
"Total Scam. They lure you in with a sign outside showing a bike and a price of $9 next to it."
"The Cashier was the rudest woman I have ever met with a stank face on the whole time we were there."
Pricing and Fees
Pros:
"Very easy and quick to rent a bike at a very reasonable price."
"Rented some bikes for two hour via internet price. Easy to book and pay for."
"We ended up renting the bikes for 'All Day' (more than 4 hours) which came out to about $84 total, including taxes, renting a basket (highly recommend), and insurance."
"The prices (book online, takes 60 seconds) were very, very affordable for 4 hours."
"Online (groupon) price honoured when asked, so only paid $36 to have 3 bikes for 4 hours."
"Book online for the cheapest price."
"The rates are very reasonable also."
Cons:
"They pretended they didn't know they rented us an ebike and asked us to pay an additional 15$."
"Advertised 2-hours for $19 online payment. Actual cost was $26.60."
"35 dollars for a day and you don’t even include a helmet for that abused trek bike!"
"The $9 ends up just being a child seat for the hour. The bike is a whopping $19."
"Trying to charge us almost four times the price we got from their website."
"When we redeemed our Groupons, they added extra charges for 'insurance', locks and baskets."
"Rental, service fees, tax and insurance came to $61.95 for the e-bike. My refund was for $21."
Rental Process and Experience
Pros:
"Great experience with the rentals here."
"I recommend this bike rental place out of all of them."
"Cycling through Central Park is great fun."
"Had a great experience with my friend."
"Such a great bike ride in Central Park today!"
"Excellent service, best bike rental in all of NYC hands down!!"
"We absolutely loved our tour today- we have Michael take us through the guided tour and it was fantastic!"
Cons:
"There is no reservation system so you just hope your bike is available."
"When we arrived around 11:00am, we were told that they did not have any e-bikes charged despite the website claiming reservations were guaranteed."
"They never offered us the bike lock or helmet at the rental facility that is included with the rental price."
"No emergency roadside assistance...."
"Paid online, when we arrived they were no e bikes and e scooters available."
"The pedals fell off the bike TWICE and hit him on the leg."
"We would not recommend using this Bike Rental shop."