"The gentleman at the entrance was really cheerful and inviting."
"The bartenders were so fun and helped us select the best drinks for our palates."
"The staff at the counter is so friendly."
"Carlos and James were so knowledgeable and would explain the process."
"The staff was super sweet."
"The staff is friendly and knowledgeable."
"The service at the counter was amazing."
Cons:
"I have been looking forward to visiting this place for years... And it IS cool on the inside but the staff are so as cold as ice - not friendly or kind."
"Bobby Lee looking ahh cashier is overwhelming and obnoxiously rude."
"The staff was all extremely rude here and seemed annoyed to offer any advice or answer any questions."
"One of the baristas seemed a bit bothered when I asked her about the Tea Wall."
"When I approached the barista and told him gently that my coffee wasn’t what I was expected, he didn’t even try to fix it, and just gave me a vague excuse."
"We were mistreated by one of the employees. Rude and arrogant."
"A female cashier told me it costs $7.51. When she saw my shocked reaction, she told me rudely 'There's a regular starbucks across the street'."
Ambiance
Pros:
"A very large beautifully modern decorated space with 3 levels of seating, a bar, multiple large counters, fireplaces, modern artwork even a beautiful large bathroom :)."
"The atmosphere was beautiful and this was definitely worth the money."
"The interior is a stunning blend of modern chic and industrial design, creating a warm and inviting atmosphere."
"The Starbucks Reserve Roastery in New York offers a warm atmosphere with a spacious and inviting layout."
"The vibe is beautiful and you won't believe you are inside this Starbucks it's like another top notch Roastery😍👍🏻💯"
"Decoration is awesome."
"The atmosphere was really great, very spacious and cozy."
Cons:
"It gets very crowded, it's difficult to find a table."
"Very crowded almost like being on the subway so if you don’t like crowds, waiting and lines (the typical NY experience) then this is not for you."
"The layout feels crowded and there isn’t much seating space available."
"Unbeknown there is certain areas for seating and lounging, everyone is practically camping out on the main floor."
"It was also crowded so finding a table was not easy."
"It was very crowded. Tons of people."
"Way too many people."
Food and Beverages
Pros:
"The bakery is delicious."
"The Pumpkin Spice Espresso Martini was also staggeringly good."
"The coffee flights available at the bars were delicious."
"Try the Starbucks Reserve espresso martini, it’s quite delicious!"
"The food was very tasty and the coffee great."
"The Roasted Squash Salad was very tasty."
"Everything was simply delicious and the whiskey barrel aged cold brew was phenomenal (it’s non-alcoholic)."
Cons:
"The food came out cold and was disgusting."
"I ordered the matcha latte but it didn't come out well."
"It took almost 20 mins to get my latte! They also gave me the wrong size😅"
"I ordered a Raspberry Cheesecake and it was alright... a little dry and crumbly."
"The pumpkin spice martini was okay, too much whipped cream for my taste."
"My main complaint is that I waited an hour for my food thinking that it's still being made but upon checking on it, it was just sitting there resulting with us eating cold food."
"The let down was unfortunately the food. For the price of the food it is just not remotely worth it."