Aspen Dental - Stroudsburg, PA Reviews Summary

Appointment Management

Pros:

• "They also called with available cancellations that they already knew were within my appointment time parameters."
• "Natalie- Assistant Office Manager, went to great lengths to see that all my questions and appointments were addressed to my convenience."
• "Walked in and was seen immediately."
• "They were able to get me in the same day for a dental emergency."
• "Called in AM given appointment same day."
• "Aspen got me in quickly."
• "I was seen in around 15 minute."

Cons:

• "I sat in the waiting room for an hour after my appointment time."
• "Every time you go here, you will sit 30 min to an hour past your appointment time."
• "After 40+ minutes, I still hadn't seen or even heard a single employee in the whole place."
• "We showed up on time to my husbands appointment only to be kept waiting for two hours and 40 minutes."
• "Had an appointment scheduled arrivaled 10 minutes early and sat in waiting room for for over an hour and half without any updates."
• "I arrived before 3 PM for a 3 PM appointment but waited until after 4 PM."
• "Horrible. Waited 45 minutes for my scheduled appt."

Staff and Service

Pros:

• "The staff are very friendly."
• "They made me very comfortable and explained everything needed for my treatment plan very well."
• "The dental team was highly professional, the facility was clean, and the service was top-notch."
• "Everyone at this location were amazing to deal with."
• "The staff worked like a well-oiled team and made the entire experience, well, enjoyable- especially for a dentist visit."
• "Everyone was very pleasant and efficient."
• "The staff was incredibly friendly and very informative regarding the process of whatever needs to be done."

Cons:

• "Terrible customer service. Very unprofessional nurses and surgeon."
• "They triple booked one time."
• "Dr was very rough with my teeth while examine me."
• "I was crying in pain and no one decided to stop until they broke my tooth half way!"
• "The front desk staff is by far the most unprofessional individuals I have ever experienced."
• "Scheduling is a joke here."
• "The staff was THE MOST prejudice people I have ever met."

Financial and Insurance Handling

Pros:

• "They r kind and considerate and very professional... The wonderful pricing they gave me cause I have no insurance, incredible!"
• "Apolonia, was awesome! She created three options with all the pricing and presented them to me in an affordable monthly payment."
• "Most importantly the price was right."
• "They worked out payment plan for the amount not covered by my insurance."
• "Pricing was good with insurance."
• "They also helped us apply for financing which was an amazing option to have being that dental work is rather expensive."
• "Tiffany in Financing explained everything to me as far what my insurance would pay and what was my responsibility out of pocket."

Cons:

• "I have 2 separate insurance companies for my dental, however, they didn't apply both."
• "Messed up my financing for five months."
• "They said I needed a deep cleaning, more than $4,000.00 apiece for both me and my wife."
• "I get quoted a price from the call center of $1,000 they quoted me $2,800 at the office."
• "I have to pay $2000 for the topical."
• "Was hit with a 6,400 dollar bill for a bunch of other stuff."
• "I was quoted over 14k and then Quoted over 4K for a root canal and two fillings."