Solo Hair Design Reviews Summary

Customer Service

Pros:

• "Sandy was super responsive and accommodating setting up my haircut appointment."
• "Once you receive treatment from her, she calls you and makes sure you are happy with her service."
• "Sandy even called day after my visit to follow up."
• "She even bothered to do a follow-up call to ask me how I was liking my haircut and if I had any other questions - I have NEVER had that happen before and I thought that was super kind of her."
• "Sandy even called day after my visit to follow up (yes, no kidding!!), the above and beyond service that I never meet in my life with hairstylist."
• "She followed up after our appointment to ensure that I was still happy with the service."
• "Sandy always adjusts her schedule to help fit me in to get my roots done on time!"

Cons:

• "Sandy is always honest in what she thinks your hair needs but knows it may not be what you want."

Salon Cleanliness and Safety

Pros:

• "The place is also clean and they are taking covid precautions very seriously."
• "The salon is clean, comfortable and spacious and the staff is great too."
• "The salon is immaculate and goes above and beyond to ensure all COVID safety protocols are followed."
• "The salon is spotless and she takes Covid restrictions seriously."
• "She maintains a meticulously clean salon, especially with all of the current COVID protocols."
• "The salon is well-kept and always very clean."
• "The salon is well maintained and always clean."

Cons:

Professionalism and Expertise

Pros:

• "She is very professional and does highlights perfectly."
• "Sandy is a true artist."
• "She is always up-to-date with the most current products and treatments."
• "She is a true hair stylist not just a hair cutter and a true professional."
• "She is very knowledgeable about hair and scalp health, and she didn’t hesitate to take the time to teach me about how best to take care of my scalp and hair."
• "She has 38 yrs Experience and you can see through her magical hands when she precisely cut your hair."
• "Sandy is a consummate professional giving all-around outstanding customer service within a spotless salon."

Cons:

Personalized Service

Pros:

• "It was my first time receiving a hair consultation and Sandy took the time to carefully explain potential hairstyles that suited my lifestyle."
• "She truly loves what she does, which impacts a significant different experience from other hair salons."
• "Sandy was extremely accommodating and very friendly towards my toddler, who is very timid around strangers."
• "She treats every customer with respect and it is amazing how she truly gets to know and care about her customers."
• "Sandy introduced me to new products that changed my hair health immediately!"
• "Sandy is very patient, friendly and professional."
• "She listens, makes sure she understands what I want, gives good advice and takes her time."

Cons: