Havana Heights Reviews Summary

Ambience & Decor

Pros:

• "Love the place! Spacious, clean, nice decoration."
• "The environment was amazing."
• "Great ambience, went here for a family dinner and had an amazing time."
• "The restaurant is spacious."
• "The atmosphere was very rowdy witnessed another customer who almost passed out and fell from his chair and had to be forced out."
• "The atmosphere was even better creating a very traditional Cuban ambiance with freehand art on the walls and dim lighting at night time."
• "Beautifully decorated, spacious and welcomed addition to the neighborhood."

Cons:

• "The place was pretty empty when I picked up my food but the music was loud as hell."
• "Oh, also random people on the street come up to you trying to sell things like bags and hats."
• "The atmosphere is so relaxing."
• "This place has great atmosphere with room for improvement...."
• "The decor of the place is absolutely beautiful."
• "They have the nerve to say that they even have cameras in the bathroom!!!!!"
• "The ambience was also very nice."

Service

Pros:

• "I love the service and vibe of this restaurant."
• "The manager also talked to me and helped me, he was really personable and genuine."
• "Received excellent attention from the staff."
• "Our waitress was friendly and knowledgeable on all the dishes, and the food that came out quickly was delicious."
• "The waitress was super nice and the food was amazing."
• "Thank you very much for the awesome service and the fantastic food!!"
• "Our waitress was very friendly and helpful."

Cons:

• "Horrible service, waitress are doing w.e they want."
• "Horrible service. The manager was very rude."
• "They made us wait almost an hour for an appetizer and then almost two hours for our entrees."
• "I sat for about 15mins and noone came to take our order, the place was understaffed."
• "The service was horrible as well. The lady was just standing and conversing with her co-worker."
• "The service? I felt like our mere presence bothered her."
• "The service is HORRIBLE!"

Food Quality

Pros:

• "The portion sizes are HUGE and the food was great!"
• "The food really good, recommend if you are craving Cuban or Spanish food."
• "The food is tremendous! Unbelievable flavor!"
• "The food was excellent, ambiance was great, hospitality was second to none."
• "The food was ready quickly and was absolutely fantastic: crispy plantains, perfectly cooked and sauced shrimp, a 'legit' Cubano per my husband."
• "Super Tasty Food!"
• "The food was delicious and prices were very reasonable!!"

Cons:

• "I had chicken quesadillas and they were burnt."
• "The chicharrones had NO flavor at all."
• "The pork had no flavor and the cheese was bitter."
• "Had steak & shrimp combo platter, mofongo, and drinks. Mofongo was good but steak & shrimp was lacking flavor."
• "The fried pork was $26 dollars and I received less than a half a pan and all fat."
• "The chicken was somewhat tasty but dry."
• "The food was terrible."