Bonchon Union Reviews Summary

Food Quality

Pros:

• "Korean fried chicken done right."
• "Their chicken strip are amazing as always. I got the garlic soy which was popping with flavor."
• "Ordered fried rice & boneless soy garlic wings... EVERYTHING was fresh and hot."
• "The Sweet & crunchy chicken is amazing. My only complaint is that they no longer serve it."
• "The chicken wings exceeded my expectations with their delicious flavor."
• "The fried chicken is what they're known for and it is absolutely delicious!!"
• "The Soy Garlic Chicken Tenders or Spicy Wings GREAT also had the Bulgogi that was delicious."

Cons:

• "the chicken was raw and bloody and besides not being well fried chicken was cold and soggy."
• "The wings were hard, it seems it was just microwaved!"
• "Usually the chicken is great but the last few orders it tastes slightly fishy."
• "The chicken was barely seasoned."
• "Chicken strips we ordered towards closing was really bad."
• "The chicken was all dried out greasy tasteless obviously had been sitting for a really long time."
• "The chicken was drenched in sauce that tasted more like barbq sauce than Korean spice."

Service

Pros:

• "1st time there & the food was excellent."
• "The customer service is awesome! They're super friendly and attentive."
• "Highly consistent with both taste and service."
• "The service was very good especially the person at the cash register (Amanda)."
• "The staff is ever so friendly and sweet."
• "Always quick service whenever we've gone."
• "The service was wonderful and fast and the food I picked up was hot."

Cons:

• "Service is bad. Unreasonable wait time."
• "The restaurant was empty but it took 10 minutes for anyone to come to the table."
• "Staff is a bunch for lazy kids that close 20 minutes early."
• "Ordered curbside and stood there for 10 mins At least and no one came out."
• "Employees at the register are rude and unprofessional, they never get the order right."
• "The wait can get pretty ridiculous!"
• "Management hired 'kids' no more than 20 to 21 years old who don't have the customer service experience."

Price

Pros:

• "Great food, a little on the recursive side of your feeding a family but not over-priced."
• "I found the prices to be reasonable."
• "Under $20 You can’t go wrong."
• "A good amount of food for the price."
• "Definitely go for the lunch specials for a minor discount."
• "I love the lunch special options because you definitely get a lot for the price."
• "All this can be yours for $33."

Cons:

• "Portions were small compared to what I could get for $6 at a papi store."
• "The price is a bit of a deterrent, which is why I haven't been back in a while."
• "It tends to be slightly on the pricey side relative to other places around."
• "They are small now so you don't even get your money's worth."
• "It's also more expensive then the average wing."
• "They’re too damn expensive."
• "so disappointing... very expensive for what i got."

Cleanliness

Pros:

• "It's clean and welcoming!"
• "Carefully handled and packaged."
• "Everything here taste fresh and not frozen."

Cons:

• "Upon entering, I noticed a slight odor that wasn't particularly pleasant."
• "The cleanliness of the bathroom left something to be desired."
• "The floors are wet and slippery and it smelled like old grease and spoiled milk."
• "The place dont look that clean and there is only 1 functional high chair out of 4 and it is very dirty."
• "The place us dirty, not going to lie, they served me in a dirty cup."
• "The floors, the tables, the glass cups... The napkins smelled like a dirty wet mop!"
• "Restaurant wasn’t clean and had I known this I wouldn’t have ordered."