"each order is made to order to ensure the crispy crunchy chicken."
"The food didn’t have flavor or color and was expensive."
"Their food is consistent with that in other Bonchon locations."
"Very Delicious and flavorful crispy boneless chicken with white rice, loved my meal, will come back for sure!"
"Their fried chicken is the best in the area. It's crispy, juicy, and glazed with an addictive garlic soy sauce."
"The chicken is always reliably good."
"Chicken pieces were tender, very soft and juicy and crunchy. It was delicious."
Cons:
"The chicken was severely overcooked and dry and there was barely any sauce on it."
"You can’t taste the Korean chili pepper from the wings anymore, now it’s just pretty much sweet mild chili sauce covered fried chicken that was not marinated."
"one of the worst korean friend chicken I've ever tasted, does not taste like other Bonchon franchise whatsoever."
"The bibimbap was not good; stale rice and lackluster ingredients."
"The chicken was undercooked. It was rubbery and slimy and sticking to the bone."
"Boneless wings were very dry and had very little sauce on it."
"Their bibimbap was disappointing."
Service
Pros:
"The staff was very friendly. You heard a thank you (spoken earnestly with a Korean accent) whenever a customer exited."
"Staff was incredibly friendly and helpful."
"Helpful and friendly cashier who helped me decide what to order."
"When I arrived to receive my order, the cashier was very kind and welcoming."
"The employees were very helpful in guiding us with our choices."
"He was also accommodating by giving me extra utensils and plates - very nice worker!"
Cons:
"During my last pick up order there was no one at the register because the cashier was chatting in the back with the staff."
"There’s a skinny asian guy working the register who is FAR from friendly!"
"This is the third time recently that my order was incorrect."
"one of the worst korean friend chicken I've ever tasted, does not taste like other Bonchon franchise whatsoever."
"The guy at the front desk Jospeh Fernando is useless and not professional."
"Unbelievable lack of awareness from this location...You just can’t do that."
"They need to hire someone more attentive."
Order Accuracy and Wait Time
Pros:
"Called my order ahead and no issues with the pick up."
"Ordered over the phone prior to picking up my order and the process was simple and easy."
Cons:
"I had to wait 1 hour and 30 minutes for the food to be ready."
"This was honestly the worst experience I’ve ever had."
"Despite spending nearly $50 for a family of three, we encountered several issues."
"Food took a long time to come out, they processed more door dash orders than us sitting in the eating area."
"HORRIBLE HORRIBLE SERVICE. Avoid at all costs."
"We waited more than 30 minutes for an order of 10 pieces of chicken wings and a bulgogi dish."
"For a single order, it definitely takes on average 20 or more minutes to be ready to pickup."
Price and Value
Pros:
"Prices wise, it’s really good. $12 for 9 pieces of chicken. Much cheaper than KFC or Popeye’s chicken but more taste."
"the lunch menu is nice and affordable."
Cons:
"The food didn’t have flavor or color and was expensive."
"Price wise we will probably go once in a blue moon."
Ambiance and Cleanliness
Pros:
"The ambiance was soothing and clean."
"This franchise is very clean with attentive and energetic staff."
Cons:
"No ambience, a slow kitchen, and so cold that every diner was wearing a winter coat."
"Disappointing. This is really just a takeout location."
"I felt the atmosphere of it could have been better because it was really quiet."
"Additionally, the restaurant's bathrooms were unclean."
"The food was good but the place needs to be cleaned. The bathroom is a complete disgusting disaster."