Palermo's Reviews Summary

Service

Pros:

• "Polite servers, good prices, clean and good dining area."
• "Very friendly server who was attentive and informative."
• "The wait staff seem to know all the seniors too which slows down service a lot as they also converse with them."
• "Super friendly and knowledgeable staff."
• "All the staff are very friendly and accommodating."
• "Our waitress Ingrid was super friendly and very, very nice."
• "Service is great (especially waitress Ingrid)."

Cons:

• "Waited a really long time for our pizza."
• "The food is a long wait also and instead of communicating that, he would rather cuss at customers."
• "Service was horrible. Didn't even order until 30 min later."
• "Buffalo wings were dry as hell French fries were cold and terrible."
• "Everytime we order delivery from this place is an awful experience."
• "Waiter was a young man who acted like this was the last place on earth he wanted to be."
• "Waitress was clueless and absent."

Food Quality

Pros:

• "The tomato pie is live changing."
• "The food is the best I’ve had anywhere!!!"
• "Fantastic pizza, fantastic sandwiches."
• "The sauce was absolutely delicious. The pie was just excellent."
• "A very clear attention to detail with their technique and high quality ingredients resulted in a pizza that was crispy, light, and flavorful."
• "The pizza is among the best in the area with perfectly crisp crust and flavorful sauce."
• "The food is very tasty and flavor."

Cons:

• "I opened the box and from the pizza being so hot, on the drive over the pepperoni and cheese slid, the crust was soggy/wet and the bottom was also burnt that left a bad charred taste in our mouths."
• "The food is nothing special."
• "There was plastic in the sautéed spinach!"
• "The food is horrible the service is poor."
• "The eggplant was not good at all. it was thick and spongey, lacked flavor."
• "The soup had the distinctive flavor of hot garbage."
• "The food took 50 mins to get here and was terrible."

Atmosphere

Pros:

• "The restaurant is pleasing, would definitely dine in!"
• "Very, clean, and visually pleasing to the eye!"
• "Exterior is modest but love the interior if you are dining in or waiting for takeout."
• "Don’t be fooled by the exterior. The interior is cozy, warm and very very Italian."
• "Upon entering Palermo's, the warm and inviting ambiance transported me to the charming streets of Sicily."
• "Nice, clean, cozy atmosphere."
• "This place is clean, has a nice aesthetic."

Cons:

• "The decor is lacking and it's a pretty tight squeeze."
• "Pretty small place. I actually knocked someone’s to-go bag off their table trying to take my daughter to the bathroom."
• "Waiting for our table was tough because there's no waiting area- we stood in the doorway and had to keep shuffling around to stay out of the way."
• "The dress code of the waitresses needs to improve one was using to leggings that you 'can see right through some People were uncountable specially married women."
• "service was very slow for pick up only one lady was asking for names for pick up while the other ladies were just standing around looking."
• "The hot dog pie was awful. It had very little mustard and was covered in Italian spices that ruined the pie."
• "The food is absolutely inedible. I would rather die from starvation than order from this place again."

Value

Pros:

• "Portion sizes were amazing, much more than we anticipated."
• "Price per slice is cheap, and received larger sizes slices than expected for the money."
• "Prices are very fair."
• "Good prices for quality of food."
• "Great food, friendly staff, great value/prices, and super generous portions."
• "Prices are fair!"
• "I got 3 slices with meat and a soda for 12.00! Can't beat that."

Cons:

• "Since I discovered $12 dish of ravioli only comes with only six ravioli."
• "Palermos enjoys nickel-and-diming you."
• "Over priced for low quality food."
• "Disappointing. Prices went up 15%, even though the website said my dish was $20.95, I was charged $23.95, and staff knew nothing about it."
• "The chicken wings were way overpriced ($24 for 20 wings) and overcooked, dry and brittle."
• "The $34 I paid was an absolute rip off for everything I got."
• "Ordered 5 pizza's totalling $83. Most pizza shops would through in a bottle of soda, but they dont."

Delivery & Takeout

Pros:

• "Their delivery is usually on time or even earlier than expected."
• "Routinely order delivery (down to Florence Twp) and it almost always come at or even before the early end of the estimate window."
• "Extremely fast delivery every single time I've ordered."
• "Delivery was super quick."
• "Food was still piping hot and the delivery woman was super sweet!"
• "I truly enjoy their pick up service, eating at home is faster for me."
• "Placed an order on short notice for 10 pizzas for a hockey team. They were able to accommodate the order, and the place was very busy upon arrival. Friendly staff, reasonable prices."

Cons:

• "I just had delivery of a meatball parm sub- frozen processed meatballs... The cheap ones from bottom dollar taste better then this."
• "But on a certain Wednesday was the last the food is horrible the service is poor."
• "Everytime we order delivery from this place is an awful experience."
• "Last Friday we had problems with Palermo's, but we decided to give it another go."
• "The time given for delivery was really long but it was accepting my order so I wasn't complaining."
• "Stay away from this place unless you like to waste your money and like the taste of plastic on your.... awful!!"
• "I was delivered ice cold pizza."

Special Dietary Needs

Pros:

• "They seemed knowledgeable and they were careful about cross contamination."
• "Everything was delicious even the gluten free bread."
• "Anyone looking for a great Gluten-free pizza needs to come and try a pie here."
• "Their food is Delicious I suffer from Celiac and tonight I had their Gluten Free Penne pasta with baby shrimp & bruschetta.. & I never knew gluten free food could taste so good."
• "I loved the variety of food, and there were so many gluten-free free and vegetarian options."
• "Gluten Free / Celiac / Vegan / Vegetarian / Whole-Food Plant Based (WFPB) & some of the best Italian in Hamilton and Bordentown."
• "Best and biggest Gluten free menu around."

Cons:

• "The parking is terrible and the bevrages are run of the mill."
• "The fried shrimp tasted way too fishy, the fries were hard and stale, and the picante was too lemony and soggy."
• "Most gluten free pizzerias buy their shells from elsewhere, which I think is the case with this place. The shells tasted exactly like 'La Villa Pizzeria's' shells."
• "They have a large selection of gluten free items for a restaurant."
• "Gluten-free Tiramisu that is to die for, and a gluten-free cheesecake that makes you want more."
• "Their desserts are delicious, so save room. They have Gluten Free desserts too."
• "The Chicken norcia was an old leftover grayish colored frozen then microwaved piece with no seasoning topped with mushy jarred artichoke hearts and canned olives."