Denny's Reviews Summary

Customer Service

Pros:

• "Very helpful server donna very prompt and professional courtesy management is also very helpful and extremely professional."
• "Service was good, my little nicky is a good guy."
• "The service was exceptional and very proficient."
• "Our server Donna was excellent as she ALWAYS is."
• "Our food was great and our server Elyssa was super attentive and very friendly."
• "The best thing about this place is Donna. She is professional, personable, smart, attentive, friendly, and hard working."
• "Staff are so friendly and seem like they genuinely enjoy their job!"

Cons:

• "The manager finally came out from the back service area and ignored the customers at the front desk."
• "Management didnt make it any better they were also out on the floor arguing with their employees."
• "Despite having hardly any customers, the waite service was aweful."
• "Food was ok but the waitress took forever to refill drinks."
• "Our server Megan was wearing her mask below the chin."
• "Another terrible Dennys! 2 women and 3 men on their phones and watching the TV!"
• "Terrible service!! Waited for ten minutes before being asked about drinks."

Cleanliness

Pros:

• "The dining area is always clean a nice atmosphere to just relax and enjoy your food."
• "Milkshakes are generous, fresh and delicious!"
• "The food came really fast. The food was good, hot and exactly what we wanted."

Cons:

• "The bathroom was filthy and toilet tissue and paper towels all over the floor."
• "The table and chairs themselves were gross and sticky."
• "We were also seated in the corner behind a table that was filled with half eaten dirty dishes and was never cleaned."
• "From where we were sitting we could tell that no one really cared to clean under the tables properly."
• "The ladies and men's rooms were filthy."
• "The overall experience the floors were dirty, they did not look or seemed at all swept or mopped."
• "However, dishes are often dirty, especially during my last visit the dishes were terrible."

Food Quality

Pros:

• "The chicken biscuits and cheese were great."
• "The burgers are terrific, though huge--I end up taking half home and finishing it the next day."
• "Food here is usually consistent."
• "Food was delicious and fresh."
• "The steak was flavorful, if a bit chewy."
• "We also appreciate how the food tasted. The pancakes were perfect as well."
• "The food was awesome here. Got the CYO grand slam and it was amazing!"

Cons:

• "My irregularly shaped cheeseburger patties looked like they were formed by throwing meatballs on the floor and tasted just as sad."
• "Food was ok (lunch), servers and hostess were certainly in no hurry. Seemed a bit dirty."
• "The pancakes were okay the hash browns were dry sausage looked like it came from a box."
• "The steak was overcooked no seasoning."
• "The gravy was flavorless and my biscuits were hard."
• "The food varies some days it's very good."
• "The hamburger tasted like boiled meat no flavor!!!"