Parm Upper West Side Reviews Summary

Food Quality

Pros:

• "The chicken parmesan dinner and egglant parm hero... were great. Chicken was tender, and the eggplant was really good."
• "I had the best rigatoni with the freshest ricotta cheese I've ever tasted."
• "The food is phenomenal."
• "The flavors are great!"
• "Every single one of them were delicious. An immaculate balance of taste, texture and looks created a dish that I myself could only describe as perfect."
• "The pasta that came with the chicken parm had a wonderful flavor."
• "The food was beyond delicious."

Cons:

• "So I just did a pick up a fried calamari and Bolognese over fusilli,,, the fried calamari had a very weird taste to it."
• "The food quality has definitely gotten worse over time. It has become bland and doesn't have nearly as much substance as it once did."
• "Pasta was not cooked thoroughly and garlic bread was served on sesame bread? They don't do that at the other locations."
• "The calamaris were hard to chew."
• "Everything was very dry and under seasoned."
• "The meatballs were pink inside- COMPLETELY RAW!"
• "The chicken parm... was dry and the sauce was scant."

Service

Pros:

• "The staff is friendly and attentive!"
• "The ambiance is cozy, service impeccable, and every bite feels like a culinary symphony."
• "Simple straight forward Italian American menu that’s reasonably priced, spacious interior with side walk options, friendly fast service."
• "The staff was very attentive especially with our group of 10."
• "Thank you Parm! You truly understand customer service."
• "Our waitress Arlene was just amazing. She was very attentive to our table."
• "Service was great! The server was excellent and very nice."

Cons:

• "The only complain that service was very horrible."
• "The Manager should be fired."
• "Really rude service, average food."
• "I’m giving it 4 stars because they customer service wasn’t great."
• "Super rude service."
• "Service was terrible. Server never refilled drinks or asked if our food was ok."
• "ridiculous service. called to check on delivery and the person that picked up the phone was extremely rude."

Atmosphere

Pros:

• "The restaurant is so cute, it looks like a combination of an old school 50s diner and a pizzeria."
• "It's a good-looking restaurant."
• "The food, atmosphere and service were excellent."
• "The restaurant has a cute and comfortable atmosphere, making it a pleasant place to dine and friendly customer service."
• "The back of the restaurant has beautiful natural light coming in from the ceiling."
• "The whole vibe of the place was immaculate (the vibe was vibing here)"
• "The interior of the restaurant has a lot of natural light because of skylights which is rather unusual for NYC restaurants."

Cons:

• "It was also warm as hell inside."
• "The restaurant itself was somewhat dated and it was very loud."
• "The dining room in the back was completely empty."
• "The ambiance kind of killed it for me though. The dining room is all hard surfaces, so it gets loud very quickly."
• "The inside of the restaurant feels cheap which does not match with the prices of the food."
• "But the food was very overpriced and I can get the same quality at my local bodega."
• "The lady w the curly blonde hair in the front was so rude."

Price

Pros:

• "The portions were reasonable."
• "The prices are a bit on the higher side, however the food quality is definitely more than just satisfactory."
• "The prices are fair and the vibes do not scare."
• "The prices were on point as well, with our total bill (family of four) not even eclipsing the 200$ mark."
• "The prices are affordable and the portions are solid."
• "The prices were reasonable and the food was served quickly."
• "The sandwiches are huge and very tasty. Fairly priced for NYC."

Cons:

• "I think $17 is a bit much."
• "At $25, the chicken parm dinner seemed overpriced for what I got."
• "3.00 for a 12oz can of coke. A bit overpriced."
• "TOO EXPENSIVE for this quality italian restaurant."
• "The drinks were a bit on the pricey side at $15 for a small cocktail."
• "The mozzarella sticks were 12$ for five small sticks and they were decent but definitely should have been cheaper as it basically costed the same as my sub."
• "only giving it 4 stars because $17 for a sandwich seems a little excessive, but this is new york after all...."