"Service at Gnocco is as outstanding as its cuisine."
"The service is very friendly...not stuffy at all."
"The staff is very attentive and nice."
"The staff is friendly and knowledgeable staff (Giles is wonderful), so ask them for recommendations."
"Everybody is always friendly."
"Servers are friendly and attentive even when busy."
"Service was friendly and efficient."
Cons:
"The waiter never offered us a drink refill."
"We were the only black couple and we felt neglected and ignored."
"Waitress Service - Terrible. It took someone forever to take our order."
"Big fail: waitors stressing with check."
"Service was 1 star. So bad! Rolling eyes when we asked things, forgot drink orders 3 times and the place was virtually empty."
"Waiter was not very attentive."
"Service was lacklustre, with some staff members more engrossed in their conversations than in attending to guests."
Food Quality
Pros:
"apps like fried artichoke, salmon carpaccio, gnocco (deep fried dough with cold cuts), and buffalo mozzarella: wonderful."
"The simple bruschetta is AMAZING!"
"Their espresso is quite good, coming closer to an Italian cup of espresso than what most places in the city offer."
"The focaccia, truffle pizza and meatballs are delicious and authentic Italian, not Italian-American."
"The buffalo mozzarella was creamy, smooth and delicious."
"The food here is DELICIOUS! Everything made fresh."
"The pizzas, too, are a revelation – thin, crispy crusts topped with gourmet ingredients."
Cons:
"Pie was soggy, cold, thinner then paper and looked at best a drunk person prepped and cooked it."
"The cuisine, while palatable, fell short of the authentic Northern Italian cuisine it purported to emulate."
"Very disappointing meal. We had 2 pizzas and both were cool/luke warm."
"burnt, tasteless pizza and super salty pastas."
"For the price you might think you’re going to get feel good quality food but the pizza was an absolute floppy overpriced burnt and yet somehow undercooked mess."
"Rat infested place with mediocre food and cheap decorations."
"The dressing on the salad was abysmal and horrible all in all."
Ambiance
Pros:
"The garden in the back transport you elsewhere and is heated in the winter so you can eat there year round."
"What a cute, quaint location. The food is great, the atmosphere is comfy and the staff is friendly."
"The back courtyard is such a hidden gem."
"We chose to sit outside in their patio area this time and it was so pretty with lights and vines everywhere."
"Absolutely lovely place and definitely the place to visit in NYC if you are around!"
"It's gorgeous, beautiful plants and great lighting."
"The atmosphere is a delight, this is such a beautiful restaurant."
Cons:
"It was like having dinner in a greenhouse, we were all sweating."
"The table was up against this wall which was a mirror and wedged in this weird brick wall that stuck out, which means the two people against the wall had very little room to sit."
"The atmosphere out the back wasn’t anything to write home about but nice enough."
"Lipstick on the glass and roaming RATS in the dining room!"
"Whole place has a hipster attitude (read: expensive dishes that leave you hungry)."