New York Transit Museum Reviews Summary

Accessibility

Pros:

• "The museum includes a lot of interactive parts including turnstiles, old trains and buses."
• "Once inside, it is friendly for those with strollers as there’s plenty of space and even dedicated 'parking spaces'."
• "There is an accessible entrance, but from what I was told, they prefer you to book it."
• "The museum is located in an old subway station and has loads of train cars you can check out."
• "The museum is a full block long, the downstairs section is full of train carts from all the time periods of the NYC subway system."
• "The exhibits are engaging and informative, showcasing the evolution of subway systems, buses, and other modes of transit."
• "The museum itself is in an old train station underground. I didn’t notice elevators so I’m not sure if this is accessible to folks who can’t use stairs."

Cons:

• "Usually, when it says that they are wheel chair accessible then there is either a ramp or an elevator. There is no ramp or elevator."
• "Entrance is down a set of stairs off the street into an old subway station."
• "Sadly because of covid some things are closed off."
• "However, not all of the museum is accessible."
• "Though they have plenty of stroller parking in the museum, there isn't a convenient way to go downstairs with your stroller."
• "You will need to carry a stroller up and down the stairs, and no member of the stuff will come up and offer you help. They will just look at you struggling."
• "None of the staff or security helped me get up or down the stairs with a stroller and baby, as they just sat there and watched."

Value

Pros:

• "Admission is very reasonably priced and they even offer discounts if you have New York City public library account."
• "For $10 you really get a great deal."
• "Price is dumb cheap. 10 bucks :)."
• "At only 10 dollars significantly cheaper than a lot of NYC experiences and absolutely worth it."
• "Only costs $10 per person so is very cheap and well worth it!"
• "Ticket prices of only $10 a person were totally worth it!"
• "With a $10 entrance fee for regular adult, it's such a steal."

Cons:

• "Buy tickets in advance! It was Sunday and all time slots were sold out."
• "The only negative was the way overpriced gift shop."
• "I redacted one star due to an area being closed for a ‘private event’."
• "The merch shop is obviously expensive but some things are relatively cheap like shirts."
• "I've taken my kids here pretty often for a lot of years they all love it, this is our first time back since the pandemic and I'll say the trains aren't as clean as they were in the past and some cars need some upkeep, also the gift shop prices have jumped pretty high be prepared to spend a good amount when you visit."
• "Went today for the first time with my husband and 2 children. Will never be returning, this is not a good place for children and I would not recommend it for anyone with children. The staff was unfriendly and it got to a point where my three year old was crying and wanted to leave due to the staff’s cold nature."
• "Unfortunately, the guard at the gate was not overly helpful, disregarding my concerns about the e-ticket's lack of information."

Staff and Service

Pros:

• "The staff was helpful and knowledgeable."
• "The knowledgeable staff is passionate about the subject matter and eager to share their insights."
• "Museum Crew was polite, helpful and knowledgeable."
• "The staff were also super kind."
• "The staff is always so nice and the gift shop is one of my top five stores of all time."
• "The staff were kind and there was no line to enter."
• "The staff are friendly and knowledgeable."

Cons:

• "The employees though are a pretty depressing lot. Bored and cynical crew."
• "The museum (other than a full block of antique train cars) is pretty small and possibly not worth the trip with older kids or for tourists with limited time (without young children)."
• "The staff we interacted with was pleasant."
• "The staff are nice, friendly & helpful."
• "The workers were smiling and helpful as well."
• "The staff was also really friendly and knowledge."
• "The people who make this happen definitely deserve a raise- they’re so friendly and will help with anything."

Experience and Engagement

Pros:

• "A great place for transport enthusiasts."
• "Highly recommend visiting this public transportation museum."
• "The kids I saw were so engaged, walking through the old school trains, turn style, posters, phone and interesting history."
• "The historical cars are absolutely the highlight and so cool."
• "While we don't have kids, I could see them having a total blast here."
• "You get to try out different turnstiles from different periods, see how the subway was constructed, and more."
• "The exhibits are engaging and informative, showcasing the evolution of subway systems, buses, and other modes of transit."

Cons:

• "I’m really sad that most of the interactive things were restricted."
• "But I give it four stars because of the crowd. There are many children running around and screaming as if they’re in a toy store which really downgraded the entire experience."
• "The museum, especially the top floor, is rather small and becomes crowded quickly."
• "Overall I really like the idea and the quality of this museum but I would’ve liked to see more hands on activities especially for younger children such a mini train set to either play with or to look at."
• "Just note that there is not AC in most of the museum which made it pretty tough, maybe it’s better to come on a cold day."
• "Dress comfortably, especially in the summer, the AC does not keep up."
• "Be advised, there is no air conditioning."