El Jalapeño Charro Reviews Summary

Food Quality

Pros:

• "The food is delicious and fresh."
• "All of our food items were fresh, and delicious."
• "The food was great, they have a great salsa recipe."
• "Our burritos and combo platters were delicious."
• "Food was mind blowing, Hard shell tacos have been the best I have ever had."
• "The food is always delicious and they make the best margaritas!"
• "The food tastes so authentic, like it came out of grandmas kitchen."

Cons:

• "The portions were a little smaller than I would have liked."
• "Beef tacos were barely warm and lack luster."
• "The salsa was bland and devoid of any heat."
• "appetizers (empanadas) had no flavor and the huge bowl of sauce made it worse."
• "The chimichanga was very small and not fried."
• "all the food was just bad. definitely premade, frozen foods."
• "The black bean soup is my fav. Today I ate about 2 spoonfuls, that was that. Very bland. No flavor."

Service

Pros:

• "The attentive and fast service from all of the staff made a friday evening so fun."
• "Juan Carlos provided the best restaurant experience my girlfriend and I have had, very attentive and helpful."
• "Carlos is usually our waiter and is THE VERY BEST! Kind, fast, order is always exactly how we asked and he doesn’t rush you!!"
• "Service was incredibly attentive and friendly."
• "Service was exceptional and food was delicious!"
• "Service amazing. Given water and chips and salsa immediately."
• "The service is extremely friendly, and is much like a family type atmosphere."

Cons:

• "The only reason I rate so low is because the service is absolutely awful."
• "Don’t advise going here with a large crowd unless one person wants to get stuck with the bill and have to deal with forms of repayment from other parties at your table; the management won’t split checks in an effort to reduce their credit card fees."
• "Servers were nonexistent after their first visit."
• "The second time, the restaurant was closer to empty and the service was MUCH slower."
• "never saw our waitress after we ordered, couldn’t even find her for the check and it wasn’t busy at all."
• "The service was by far the worst I have ever had... our waiter never brought us our drinks, no one checked to see if everything was ok, one of the workers tried to take our plates while we were still eating."
• "Everything was fine until the very end when the waiter disappeared before giving me the check."

Ambiance and Decor

Pros:

• "Many Mexican restaurants are kitschy and cluttered this one was classy and very well decorated."
• "The restaurant decor was very unique, colorful and charming."
• "First impression is fantastic, the decor is great."
• "Beautifully decorated place, each piece of furniture is a piece of art!"
• "The decor is stunning- omg the plants!!!"
• "The decor of this place took me back to the authentic playa del carmen and cancun restaurants in Mexico."
• "The restaurant itself is decorated beautifully! Such a welcoming atmosphere and super clean."

Cons:

• "They have a singer Friday and Saturday evenings so it can get loud, and don't be surprised if a couple stands up and starts dancing."
• "The music is also very loud, hard to have a conversation."
• "They started Mexican live music before we left which was entirely too loud."
• "A rather long walk to the restrooms down a very long hall."
• "The restaurant itself was freezing cold."
• "Unfortunately when the check came out there was an 'automatic gratuity' added to the check with an option for additional percentage of tip."
• "The chile relleno was unrecognizable didn't even look like a pepper."

Value

Pros:

• "AMAZING! We had: Avocado with Cheviche, Tamales and Shrimp Fajitas as our main dish, the shrimps were perfectly cooked on the hot plate!"
• "Definitely a go to Friday night place!"
• "Great food, birria anything is amazing!"
• "The bar area is extended and beautiful!"
• "Everything we've had so far has been excellent."
• "The food is excellent every time and they make you feel like family."
• "The food is delicious and very reasonably priced."

Cons:

• "They upcharged $4 for a few teaspoons of steak bits in a taco salad."
• "For $4 steak tacos, you should get 2 tortillas for each taco, not one."
• "Food n service were good as always BUT do not like that they are now charging extra for using my credit card!"
• "Steak tacos were very dry."
• "The Molcajete had dried old beef and chicken."
• "Liked the place, liked the decorations, liked the food, they were short staff so we waited over an hour to get the appetizers and much longer for the food and the staff didn't even acknowledge the fact that we were waiting for a long time, no apology, they didn't even mention it, like it was normal for them to have their customers wait that long."
• "asked for chimichangas which are fried burritos i got thin tiny and soggy taquitos."