La Palapa Reviews Summary

Food Quality

Pros:

• "Everything was cooked to perfection, and the flavors were spot on."
• "Huevos Rancheros were pretty tasty."
• "Hands down the best Mexican meal I've ever had. This is authentic food, not the American-ized version."
• "Food: incredible! 10/10 Guacamole was perfect! Highly recommend."
• "The guacamole was the freshest I’ve tasted out of Mexico, and the tacos were just as tasty."
• "The Enchiladas Verdes will put all of the other food TO SHAME."
• "The tacos al pastor, carnitas and tinga were delicious."

Cons:

• "Granted the portions are large but I can't imagine I'll ever eat my leftovers because the food really wasn't very good."
• "Appetizers were good but the food was mediocre and bland."
• "4 people in my party, each one sent the dish back to the kitchen because of how salty it was."
• "The food was pretty flavorless."
• "The food, was lacking in flavor, guac had no lime."
• "The enchiladas we're soggy and swimming in green sauce."
• "The food was mediocre and bland."

Service

Pros:

• "The server Cole was very polite and helpful."
• "Our server was amazing and let us stay a bit past our 90 minutes with drinks cause the weather was awful, at no extra charge."
• "Our server was very nice and attentive."
• "The manager and our waiter were very kind and attentive to us."
• "Top service. The waiter Ernesto, Andrew and the manger were very accommodating."
• "The service was excellent, our server was attentive and friendly, making sure we had a great time."
• "The servers were kind, funny, and helpful."

Cons:

• "The service leaves a lot to be desired."
• "The staff was polite but not super attentive."
• "They’re still serving pretty much everything disposable (except for the plates) which I was not a fan of.......so wasteful."
• "The server was very nice but their manager is very rude."
• "Unfortunately we also had a rude waiter, who when asked about items on the menu answered abruptly and with disdain."
• "The staff are friendly, but you have to FLAG them down for attention."
• "Service was a little slow."

Ambiance

Pros:

• "Warm and cozy atmosphere, paired with top-notch cocktails and authentic Mexican cuisine."
• "An truly authentic Mexican Restaurant with a welcoming feeling as if you are truly in Mexico but in New York City!"
• "The decor is tasteful. It tends to be lively without being annoyingly boisterous."
• "They also have a backyard garden which is perfect for summer."
• "Sat in the back room with a group which had a nice, cozy atmosphere."
• "The place was really cute."
• "The decor is festive, which just adds to the experience."

Cons:

• "This area should be illegal since there is no safe exit."
• "service: upon arrival they have proposed to us a table in the back room - not at all very charming."
• "The room was cold and so was my dinner."
• "It’s so loud and people are screaming over each other."
• "Ambiance: 5/10 way too loud and difficult to converse with a long table of people."
• "My main complaint is that the bar crowd during their happy hour can be very noisy."
• "Also, the music is so loud, that we have to be screaming at each others."