Sugar Factory - Cherry Hill Reviews Summary

Service

Pros:

• "We finally get seated BRANDON was our server and he was AMAZING!!!!!"
• "The staff was AMAZING. The service was AMAZING."
• "Our server was amazing. Tip was included already but that didn’t stop him from giving us great service even while waiting on other tables."
• "Service was amazing !!!"
• "The service was amazing !!! There was a young lady who was both the host and waiter."
• "Our server Quan was beyond exceptional and we thank him so much!"
• "The service was awesome! I can't say enough about it and didn't expect the server to be so attentive."

Cons:

• "Service- they were super slow bringing out our food."
• "They add the gratuity, which is fine but the service was subpar."
• "Waitress was nice but so slow."
• "The service wasn't any better as he kept going missing and we had to remind him of what we're waiting on."
• "Server never asked if we needed anything, we had to ask for utensils, refresh on drinks, check which we waited 15 minutes after asking."
• "The only downside was the service. It wasn't very busy, but we spent a lot of time looking for our server."
• "Service was painfully slow. It took 14 minutes for a server to come to the table just for our initial drink order in a barely half-full restaurant and never got any better from there."

Atmosphere

Pros:

• "The atmosphere, food, and service went way beyond my expectations."
• "This establishment is bright; open and busy!"
• "The atmosphere was unlike any other. The lights, the music and the fancy vibes were a plus."
• "The restaurant ambiance was top tier to match the top tier service provided!"
• "The atmosphere though was really cool with all the signs and glowing words you could take pictures with."
• "The atmosphere and vibe of the store was great."
• "The atmosphere is fun, colorful, and lively."

Cons:

• "This restaurant is not managed well and it shows."
• "The manager sat with her face frowned up the entire night like she was annoyed we were even there."
• "Lastly, as nice as the decor was it was falling apart a bit, the floor was super dirty and some of the tables were falling apart smh."
• "Much louder and unpleasantly stimulating than we ever anticipated which brings down the atmosphere."
• "Yes, the decor is kitschy and cute, but it really wasn’t my vibe."
• "This is the living embodiment of social media. All hype and no substance."
• "The place was loud, sparkly and very gaudy."

Food

Pros:

• "The food was delicious even though they messed up my dish."
• "Prices for food aren’t too bad."
• "All the food was extremely tasty and I can’t say enough about the drinks."
• "The food was good, we loved the mimosas."
• "The chicken/shrimp Alfredo was awesome! My daughter is still talking about it (days later)."
• "The food was delicious and came out quickly and hot."
• "The food is really good (I loved the wings) and of course the drinks and desserts are so beautiful and delicious!!!"

Cons:

• "It tasted like a microwave meal. The chicken was rubbery."
• "The food and drinks were overpriced and I expected the food and drinks to taste out of this world, but the food and drinks weren’t giving."
• "The food is way overpriced, bland and overall horrible."
• "The food was not good the space is very cramped."
• "Food was over priced. Drinks were over priced."
• "The food is mediocre and overpriced."
• "The food was a disaster and the prices were outrageous for the quality."