Vesper Tavern Reviews Summary

Ordering Process

Pros:

• "Ordering is digital with scanning the QR code."
• "The ordering process started on the kiosk."
• "You order your entire meal through a QR code and have 0 interaction with the staff."
• "Also this place is equipped with the tablets, so you may order and pay without a waiter."
• "The ordering process is 100% automated."
• "Kind of neat to order everything on the tablets - you can do this anywhere in the airport too and they'll bring it right to you!"
• "I really like the QR code system, really efficient compared to other airports."

Cons:

• "I see what they're trying to do in ordering on the iPad but ill executed."
• "Waited over an hour for a chicken sandwich. Never came, had to board my flight without the food, even after repeated requests to the server."
• "Ordering was very confusing. You need to access a web site and the free wifi in the airport is the worst piece of junk I have seen."
• "Stupid QR code ordering system in all the restaurants here. Can't order off a paper menu."
• "Ordered a quick meal from one of the airport kiosks more than 1 hour before boarding time. Never delivered the meal."
• "An ordering system that requires that you tip prior to any service."
• "They do not accommodate food allergies. Everything is on an IPad with no information about food allergies."

Service

Pros:

• "Everyone there was very friendly and prompt and helpful."
• "These guys are awesome and have real care for passengers on bad weather days and customers who crave good food!"
• "Staff is friendly and helpful."
• "The staff was nice, and the draft beers are a fair price for an airport."
• "Staff was very friendly and helpful."
• "Service was attentive and better than we received at proper restaurants."
• "Great service and food."

Cons:

• "After placing my order I was never checked on or offered refills or any condiments."
• "Waitress was rather unpleasant to everyone."
• "Terrible. $60 for a burger and salad... Really lousy service."
• "The staff weren't welcoming."
• "No one acknowledges you when you come in."
• "Service was extremely poor."
• "The so-called service is non-existent. Nobody came to check on me or take my order. You're forced to order through their link which didn't take my order."

Food Quality

Pros:

• "Delicious food and great service. I had a great Tito’s drink and the Korean chicken sandwich (soy glaze) was delicious."
• "Food was good, especially for being in an airport."
• "Really decent food for airport standards."
• "Had the avocado toast w/ pouched eggs; very well made with a ton of avocados."
• "They had some amazing wine."
• "My husband and I had delicious cheeseburgers and fries while waiting at Newark airport."
• "Food was excellent, and service was quick."

Cons:

• "Horrible and expensive experience."
• "The breading is way too oily, and there's too much of it."
• "The mac & cheese was essentially boxed macaroni with breadcrumbs and spices."
• "All three plates of food arrived cold."
• "The fish turned up so under cooked it practically swam onto my plate."
• "The food was extremely overpriced."
• "The sliders... didn't even have all the ingredients listed."