Serendipity 3 Reviews Summary

Atmosphere & Decor

Pros:

• "The atmosphere of the place was very friendly and just kind in general."
• "Amazing place, the decoration was interesting in a good way."
• "It’s a cute restaurant with a bunch of random decor that really adds a unique vibe."
• "The exterior and interior were colorful and lively and such a beautiful place to eat."
• "The restaurant had a cozy and intimate atmosphere."
• "Absolutely loved the environment. So fun to just look around."
• "Such a beautiful and vibrant place, the staff were incredible and the vibe of the whole place was just pure happiness!"

Cons:

• "It’s loud, the table was super sticky because cleaning is not their thing."
• "The place is loud and was an uncontrolled disaster on the walls."
• "Things missing on the wall, in disrepair, layers of paint on not clean walls."
• "Kinda crammed. Not super clean."
• "The cleanliness of the utensils and glasses was sub par."
• "The decor is much different, not very pleasing to the eye and had a horrible smell."
• "It's very crowded and there is no room to wait inside, so it's very cold in the winter, waiting outside."

Service

Pros:

• "Our waiter was awesome!"
• "Staff is always friendly and accommodating and the food is always fresh."
• "We also had excellent service from Michael C. He was so attentive and upbeat!"
• "Our waiter was excellent, friendly, smiley, and very helpful."
• "All staff was super friendly!"
• "The staff was super friendly and knew a lot about the menu."
• "The staff is incredibly friendly, not to mention the souvenir picture you get to remember your time there."

Cons:

• "The service was really slow and that probably contributed to my perception of the food."
• "The service was slow which didn't help."
• "The girl checking people in and seating needs better communication and people skills."
• "Visited over the weekend and sad to see food quality has gone down."
• "The girl checking us in acted like we didn’t check in 3 times when we had a reservation."
• "The front door staff needs a supervisor who knows what they are doing!"
• "Server was rude and said he wouldn't serve us since we didn't order enough."

Food & Drink

Pros:

• "The other people in my party had hamburgers and the chicken sandwich. All were also impressive in size and taste."
• "Everything came out hot and fresh."
• "The hamburgers may be the best I've had anywhere."
• "Good was great and quantities were large."
• "Their frozen hot chocolate is a must-try, never disappoints - it's a real treat for the kids too."
• "The Thai salad was so good!"
• "The frozen hot chocolate was amazing."

Cons:

• "The only disappointment I had was the sign on the door minimum charge of 18.95 per person."
• "The food was overpriced for what it was."
• "However, the taste of food in general is so-so."
• "It's a bit overpriced for the menu and quality of the food."
• "Food is way over priced for just basic food."
• "The food is incredibly overpriced."
• "The food was way overpriced."

Value & Pricing

Pros:

• "Worth the money."
• "A must stop in NYC for a one of a kind experience!"
• "Great place to go at least once...but be ready to spend 👌🏽"
• "Based on the quality, amount, and atmosphere, it was worth the price, and we’d likely return."
• "You get what you pay for in a place as fun as this."
• "The food is definitely a bit pricier however, they are delicious."
• "Everything on the menu is price where everyone in your group is about to spend 50$ or more so just prepare your wallets."

Cons:

• "First off, they are exceptionally pricey: almost $30 each."
• "Heads up that there is a $19.50 minimum purchase PER PERSON."
• "With an $18.95 minimum per person, this was a one time only experience for my granddaughter, daughter and me."
• "They have a minimum $18.95/pp order requirement which is ridiculous!"
• "I am giving low stars because it's too overpriced for what it offers."
• "The food for price was crazy.. nothing gourmet or super delicious. 25$ for a basic cheeseburger."
• "The food was a tad pricy ranging from $18.00-29.78 but not unexpected."