Red Lobster Reviews Summary

Service

Pros:

• "The staff was wonderful, clean restrooms, great layout."
• "The service and atmosphere was wonderful on Saturday, January 20th."
• "Fantastic service... I highly recommend that you experience this restaurant."
• "The waitresses were very respectful and professional."
• "The waiter was informative and fast."
• "The server (John?) Was very attentive and polite."
• "Our server Mari was very friendly, attentive and professional, she was excellent!"

Cons:

• "We came in and stood there without acknowledgment for 8 minutes."
• "There was a general feeling of unhappiness at this restaurant."
• "She was very slow and needs people skills."
• "Not once did she come over to check on us or see if we needed anything else."
• "The bartender seemed to be so bothered by having to actually make drinks and serve food."
• "Will never patron again."
• "As a server I cannot believe the lack of kindness, attentiveness or concern from anyone in the restaurant except for the hosts."

Food Quality

Pros:

• "The food looks great and my kid loves it."
• "The food here is awesome! Really large restaurant, so you don't feel too crowded on top of other people."
• "Red Lobster exceeded my expectations with its delectable seafood dishes."
• "The food once received was delicious."
• "The lobster pizza was Delish!!!!!!"
• "The portions of the 3 types of shrimp they started you with very generous."
• "Food was delicious."

Cons:

• "The quality of food was a little suspect; cold and dry."
• "Food was as expected, not great but good. Looks better in the ad."
• "The food was horrible lacked taste and the portions were small."
• "The food is excellent but the steaks don't measure up to the supposedly weight./size."
• "The food was a true miss."
• "Soup salty with no lobster in it. Shrimp crab pasta. Trash."
• "The food was horrible it was cold and not fresh."

Wait Time

Pros:

• "Didn't have wait long for seating."
• "Well we were seated in 25 min."
• "Only had to wait 15 mins to be seated."
• "No lengthy waiting time for seating."
• "The wait time for two was about 5 minutes."
• "We were seated and waited about 10 minutes, I think that is long when the restaurant is empty."
• "All 7 of us had delicious food cooked perfect to order."

Cons:

• "Got there late Friday afternoon, the place wasn't busy, yet waited nearly 30 minutes to be seated."
• "After arriving, waited another 15m in the car, but no one came out."
• "Told 25-35 mins to be seated took 1 hr 10 mins for a table for 1."
• "Online it says it’s no wait while I was in the parking lot, when I get there after walking a few feet from my car to the door we had to wait 20 minutes for a seat."
• "We arrived at 8:30 pm and were denied seating."
• "We waited a very long time to be seated."
• "We waited about 35 minutes to get a table, and then close to another 60 minutes to get food."